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Accessing Your SFTP Credentials

Your district's SFTP credentials are used to upload files to your Manage1to1 instance — including student/staff CSV imports, ID photos, and automated data exports. All connection details are managed through the Manage1to1 Client Area.

Who Can Access SFTP Credentials​

SFTP credentials are only available to the primary contact (owner) of your district. This restriction exists for security — your SFTP server provides direct access to your district's data files.

  • Primary contacts see a "Server Access (SFTP)" card on the subscription details page with full connection details
  • Sub-users and standard accounts do not have access to this information, regardless of their permissions
  • If you need SFTP access and are not the primary contact, ask your district's primary contact to provide the credentials
caution

SFTP credentials provide direct access to your district's file import and export directories. Only share them with authorized IT staff who need to manage file transfers.

Finding Your Credentials​

  1. Log in to the Manage1to1 Client Area
  2. Navigate to Billing in the sidebar
  3. Click Licenses to view your subscriptions
  4. Click on your active subscription to open the details page
  5. Scroll down to the Server Access (SFTP) card
  6. Click the Reveal Credentials button

The card displays all the information you need to connect: host, port, username, and password. Your credentials are encrypted and only decrypted when you click the reveal button — they are never visible in the page source.

tip

Credentials automatically hide after 60 seconds. Use the copy buttons next to each field to copy values to your clipboard before they're hidden.

Connecting with an SFTP Client​

You can use any SFTP client to connect. Use the host, port, username, and password exactly as shown on your subscription page.

WinSCP (Windows)​

  1. Download and install WinSCP
  2. Open WinSCP and select SFTP as the file protocol
  3. Enter the host, port, username, and password from your Client Area subscription page
  4. Click Login
  5. If prompted to trust the server's host key, click Yes

FileZilla (Mac or Windows)​

  1. Download and install FileZilla
  2. Open FileZilla and go to File > Site Manager
  3. Click New Site and enter a name (e.g., "Manage1to1")
  4. Set the protocol to SFTP - SSH File Transfer Protocol
  5. Enter the host, port, username, and password from your Client Area subscription page
  6. Set Logon Type to Normal
  7. Click Connect
  8. If prompted about an unknown host key, check Always trust this host and click OK

Terminal (Mac/Linux)​

Use the sftp command with the host, port, and username from your Client Area:

sftp -P <port> <username>@<host>

Enter your password when prompted.

SFTP Directory Structure​

Once connected, you'll see the following folders:

FolderPurpose
/incoming/Upload CSV files for student/staff imports
/incoming/idphotos/Upload student and staff ID photos
/outgoing/Download automated export files

Troubleshooting​

"Connection refused" or "Connection timed out"​

  • Double-check the host and port shown on your subscription page — do not assume default values
  • Check with your IT department that outbound connections on the required port are not blocked by your firewall or web filter

"Authentication failed"​

  • Re-check your username and password by revealing credentials again in the Client Area
  • Credentials are case-sensitive — use the copy button to avoid typos
  • If a Manage1to1 administrator has reset your SFTP password, the old password will no longer work — retrieve the new one from the Client Area

"I don't see the Server Access card"​

  • You must be logged in as the primary contact for your district
  • The subscription must be provisioned and active — contact Manage1to1 Support if your account is new or you believe this is an error
  • Sub-users and non-owner accounts cannot view SFTP credentials by design

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