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Accessing Your SFTP Credentials

Your district's SFTP credentials are used to upload files to your Manage1to1 instance — including student/staff CSV imports, ID photos, and automated data exports. All connection details are managed through the Manage1to1 Client Area.

Who Can Access SFTP Credentials​

Access to SFTP credentials is restricted for security — your SFTP server provides direct access to your district's data files.

  • Primary contacts (owners) and team members who have been granted the Manage subscriptions & licenses permission can view the credentials on the My Services page
  • Only the primary contact (owner) can reset the SFTP password
  • Standard sub-users without that permission do not see the credentials at all
  • If you need SFTP access and can't see the credentials, ask your district's primary contact
caution

SFTP credentials provide direct access to your district's file import and export directories. Only share them with authorized IT staff who need to manage file transfers.

Finding Your Credentials​

  1. Log in to the Manage1to1 Client Area
  2. Click My Services in the sidebar
  3. Click your active subscription to open its details page
  4. Scroll down to the Server Access (SFTP) card
  5. Click the Reveal Credentials button

The card displays everything you need to connect: host, port, username, and password. Your password is encrypted and only decrypted when you click Reveal Credentials — it is never visible in the page source. Revealing your credentials is safe and does not change your password.

tip

Credentials automatically hide after 60 seconds. Use the copy buttons next to each field to copy values to your clipboard before they're hidden.

note

The Server Access (SFTP) card lives on the My Services page. Your subscription may also appear under Billing, but My Services is the place to view and manage your SFTP access.

Resetting Your SFTP Password​

If your password has been lost, or you want to rotate it, the primary contact can generate a new one directly — no need to contact support.

  1. Go to My Services and open your subscription (steps 1–4 above)
  2. In the Server Access (SFTP) card, click Reset Password
  3. Confirm when prompted
  4. Copy the new password immediately and store it somewhere safe
caution

Resetting generates a brand-new password on the server right away. Any existing SFTP connection or automated/scheduled sync using the old password will stop working until you update it with the new password. Only reset if you're ready to update wherever the password is used.

Connecting with an SFTP Client​

You can use any SFTP client to connect. Use the host, port, username, and password exactly as shown on your subscription page.

WinSCP (Windows)​

  1. Download and install WinSCP
  2. Open WinSCP and select SFTP as the file protocol
  3. Enter the host, port, username, and password from your Client Area subscription page
  4. Click Login
  5. If prompted to trust the server's host key, click Yes

FileZilla (Mac or Windows)​

  1. Download and install FileZilla
  2. Open FileZilla and go to File > Site Manager
  3. Click New Site and enter a name (e.g., "Manage1to1")
  4. Set the protocol to SFTP - SSH File Transfer Protocol
  5. Enter the host, port, username, and password from your Client Area subscription page
  6. Set Logon Type to Normal
  7. Click Connect
  8. If prompted about an unknown host key, check Always trust this host and click OK

Terminal (Mac/Linux)​

Use the sftp command with the host, port, and username from your Client Area:

sftp -P <port> <username>@<host>

Enter your password when prompted.

SFTP Directory Structure​

Once connected, you'll see the following folders:

FolderPurpose
/incoming/Upload CSV files for student/staff imports
/incoming/idphotos/Upload student and staff ID photos
/outgoing/Download automated export files

Troubleshooting​

"Connection refused" or "Connection timed out"​

  • Double-check the host and port shown on your subscription page — do not assume default values
  • Check with your IT department that outbound connections on the required port are not blocked by your firewall or web filter

"Authentication failed"​

  • Re-check your username and password by revealing credentials again on the My Services page
  • Credentials are case-sensitive — use the copy button to avoid typos
  • If the password was reset (by you, another owner, or a Manage1to1 administrator), the old password no longer works — reveal the current one on My Services and update your SFTP client with it

"I don't see the Server Access card"​

  • Open the subscription from My Services (not the Billing pages)
  • You must be the primary contact, or a team member granted the Manage subscriptions & licenses permission
  • The subscription must be provisioned and active — contact Manage1to1 Support if your account is new or you believe this is an error

"I don't see a Reset Password button"​

  • Only the primary contact (owner) can reset the SFTP password
  • If you're not the owner, ask them to reset it, or reveal the current password instead

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