3 docs tagged with "support-center"

Build a ticket workflow that routes incoming tickets to the right technician based on keywords in the subject — Chromebook tickets to your hardware tech, network tickets to networking, and so on.

Build a workflow that watches every open ticket on a 15-minute cadence and pages the team lead when a high-priority ticket has gone untouched too long — with business-hours awareness so it doesn't fire at 3 AM on Saturday.

Build a workflow that distributes incoming tickets evenly across a pool of technicians — a queue-balancing pattern that keeps no one buried while the rest stand idle.