5 docs tagged with "workflows"

Build a ticket workflow that routes incoming tickets to the right technician based on keywords in the subject — Chromebook tickets to your hardware tech, network tickets to networking, and so on.

End-to-end walkthrough — bundle chargers / cases / cables to a device at checkout, see them on both the user and device profile, then process the handoff cleanly when the device comes back.

Build a workflow that watches every open ticket on a 15-minute cadence and pages the team lead when a high-priority ticket has gone untouched too long — with business-hours awareness so it doesn't fire at 3 AM on Saturday.

Walkthrough for issuing a charger / stylus / case to a user, marking it lost when it goes missing, and replacing it — plus how the replacement-threshold warning catches repeat losses.

Build a workflow that distributes incoming tickets evenly across a pool of technicians — a queue-balancing pattern that keeps no one buried while the rest stand idle.