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Version 2026.07.1

Initial release

July 2026

Release Type​

Stable – Major Feature Release (first calendar-versioned release)

Summary​

2026.07.1 is the first release under Manage1to1's new calendar-based versioning, and it's a large one — it carries the accumulated work that would previously have shipped across several point releases.

The Help Desk is the biggest area of investment. Departments can now nest into native sub-departments, each with its own audience (Students, Staff, Everyone, or Admin Only), so a single ticket queue can be organized the way your district actually runs — IT → Networking → Wireless, Maintenance → Plumbing — without standing up a separate mailbox for each one. Technicians get multi-select bulk actions across the ticket list, custom-field values now surface in Help Desk reports and dashboards, and two entirely new ways for tickets to come in and get worked: inbound email-to-ticket (every tenant gets its own address) and Chrome Remote Desktop sessions launched right from a ticket with a full audit trail.

Integrations expand on both sides. On the SIS side, a true vendor-agnostic OneRoster integration and a first-class PowerSchool integration join the roster, and all rostering configuration moves to a single User Rostering section on the Integrations page. On the MDM side, Microsoft SCCM and Mosyle Manager (beta) join the supported providers, a new MDM device-import review queue lets you opt-in to pulling unmatched devices in from your MDM, and loaner auto-lock is now a per-MDM capability that only offers itself where remote lock is actually supported.

Districts that self-insure repairs get Repair Credits — a pre-funded per-user balance that repair charges draw from before a family is billed. The enrollment portal can now collect outstanding fees and fines in the same session as the AUP signature. SAML 2.0 single sign-on joins the identity options for administrator sign-in.

Plus district logo white-labeling, random device inspection pulls, technology restriction dates, a modernized Incident editor, damage severity on incident flags, warehouse archiving, device list search by category, custom email templates by notification type, and a broad round of reporting, import, and stability fixes.

Marquee features:

Plus district-logo white-labeling, random inspection pulls, technology restriction dates, a modernized Incident editor, damage-severity flags, warehouse archiving, device search, workflow tooling upgrades, and a wide round of fixes.

New Features​

Repair Credits​

Districts that self-insure device repairs — rather than reselling a third-party protection plan — can now pre-fund a repair credit balance for each user. When a device is repaired, the charge draws from that user's credit (after any insurance adjustment) before the family is billed, and the credit is restored automatically if the repair is later voided.

  • A per-user credit ledger records every grant, draw, restore, adjustment, and reset, so the balance is always auditable.
  • A district-wide total rolls up the sum of every user's balance.
  • A system setting seeds a starting balance onto each new user automatically.
  • A bulk reset handles the yearly top-up in one action.
  • Off by default — turn it on only if your district runs a self-insurance model.

Learn more: Repair Credits

Sub-Departments + Per-Department Audience​

Help-desk departments can now nest. Instead of a flat list of queues (and the workaround of wiring up a separate email address for each one), you can build the structure your district actually uses:

IT Department
 → Networking
 → Wireless
 → Passwords

Maintenance Department
 → Plumbing
 → Electrical

Admins and technicians can be assigned to one or more sub-departments, and it's all native — no "create a custom field called "Category"" workaround required.

Every department and sub-department also carries an audience toggle that controls who sees it in the support portal:

  • Students — visible only to student users
  • Staff — visible only to staff users
  • Everyone — visible to both
  • Admin Only — internal queues that never appear in the portal at all

That makes it easy to run internal-only workflows (say, a Facilities queue that staff can see but students can't, or a private triage queue that no end user sees) alongside your public-facing support categories.

Learn more: Manage Departments

Ticket Bulk Actions​

The ticket list view gains multi-select. Admins and technicians can now select many tickets at once and apply a change to all of them in a single operation — reassigning, changing status, and updating tickets in bulk — instead of opening and editing each ticket one at a time. A long backlog cleanup that used to be a click-through marathon is now a couple of actions.

Learn more: Viewing Tickets

Email-to-Ticket​

Every tenant now gets its own inbound email address that routes incoming messages straight into the support-ticket queue, attached to the right client (and, where it can be inferred, the right device or asset). Replies to ticket notifications thread back onto the original ticket, and inbound attachments are captured. Users who prefer email over the portal can simply reply, and the conversation stays in one place for your technicians.

Learn more: Email-to-Ticket Address

Chrome Remote Desktop from a Ticket​

Technicians can launch a guided Chrome Remote Desktop remote-support session directly from a support ticket. Because Chrome Remote Desktop requires the end user to explicitly approve each screen-share session, the workflow walks both sides through it: the tech initiates from the ticket, the user is notified by email and approves on their device, and the whole session is recorded in the ticket history as an audit trail. It's a supported, consent-based way to see what a user is seeing without leaving the ticket.

Learn more: Remote Support

Custom Email Templates by Type​

Notification email templates are no longer a fixed, built-in list. Districts can now create their own templates and map a specific template to a specific notification scenario — for example, one template for Smart Rule notifications, another for Scheduled Reports, another for insurance-expiry warnings. Scheduled Reports additionally gain a per-report email template picker, so each recurring report can carry its own branded wrapper and message.

Learn more: Email Templates · Scheduled Reports

New SIS Integrations​

Rostering gets a major overhaul this release, with new ways to keep users in sync with your SIS.

Vendor-agnostic OneRoster. The separate per-vendor OneRoster connections are replaced by a single, configurable OneRoster 1.1 / 1.2 integration that works against any conforming provider. Adding a new OneRoster-speaking SIS no longer means building a one-off integration.

PowerSchool. A first-class PowerSchool integration lets PowerSchool districts sync students, staff, and demographics automatically and keep up with mid-year enrollment changes — replacing the old routine of exporting and uploading CSV files by hand.

Rostering, consolidated. All rostering configuration now lives in one User Rostering section on the Integrations page, building imports can pull source alternate school IDs across every provider (with safeguards against duplicates), and imports can key on additional unique identifiers when matching staff and students.

Learn more: User Rostering · PowerSchool

New MDM Providers: SCCM & Mosyle​

Two new MDM providers join Google, JAMF Pro, JAMF School, and Apple School Manager.

Microsoft SCCM brings Windows fleets into Manage1to1: rich device metadata (OS, IP address, and dozens of other data points) mapped into device profiles with district control over which fields import, recent-login data to help auto-verify devices during an audit, and device actions (lock, restart, remote wipe) from a ticket. SCCM is poll-based, so device actions are carried out on the agent's next check-in.

Mosyle Manager (beta) adds Apple device sync and a full device-action layer — Lock, Restart, Wipe, and Lost Mode — with end-to-end sync validation. Mosyle is flagged as a beta integration with a visible badge while it completes field validation.

Learn more: MDM Settings · Microsoft SCCM · Mosyle

MDM Device-Import Review Queue​

MDM sync has always been deliberately one-directional — Manage1to1 never invented inventory from your MDM. This release adds an opt-in way to bring devices in when you want to: unmatched devices found in your MDM can be pulled in through a staged review queue rather than created silently. A companion removed-device queue surfaces devices that have disappeared from the MDM. You review and confirm what actually becomes inventory, so retired, staging, and junk records in the MDM never leak into Manage1to1 by accident. Each provider's configuration is now a full-page editor grouped into Connection, Sync Options, Device Import, and Removed-Device Handling.

Learn more: MDM Device Review

Enrollment Fees & Fines Payment​

The enrollment (AUP) portal is no longer signature-only. A new Review & Pay step lets a parent settle outstanding annual fees and fines in the same enrollment session as the AUP acknowledgment — one sitting, in person or online, to sign the agreement and clear the balance, instead of sending families back to the portal dashboard as a separate errand.

Learn more: AUP Management · Annual Fees

SAML 2.0 SSO​

SAML 2.0 joins sign-in as a remote SSO provider for administrator access — for districts standardized on enterprise identity providers (Okta, Entra, OneLogin, ADFS, Ping, Shibboleth) that require SAML.

Learn more: SSO Settings · SAML

Improvements​

Devices & Inventory​

  • Random Checks — pull a district-specified number of devices at random for spot inspection, turning periodic audits into a repeatable process.
  • Technology Restriction Dates — put start/end dates on a technology restriction so it applies only for the window you intend.
  • Warehouse Archiving — retire a warehouse with a reversible archive instead of deleting it outright, keeping its history intact.
  • Device list search by category — the device list search now matches on device category alongside its other fields.
  • Break Out Device Info — device information fields are broken out so they show up in reporting and in device import.
  • Restricted Devices Report — a dedicated report for devices under restriction.

Help Desk​

  • Damage severity on incident flags — classify flagged damage (cosmetic, screen crack, liquid, total loss) for cleaner triage and reporting.
  • More incident feature types — additional incident feature types for finer categorization.
  • Refreshed Incident screens — the add, edit, and profile incident screens have a cleaner, faster, more consistent layout.
  • Allow / disallow assets on tickets — control per-department whether a ticket can have a device or asset attached.
  • Custom-field values in reports & dashboards — ticket custom-field values now surface as a group-by dimension and filter in Help Desk reports and configurable dashboard widgets, turning the structured answers technicians already collect into reporting.
  • Multiple ticket attachments and a hardened admin attachment path, so admins can attach files when opening or replying to a ticket at parity with the portal and email routes.

Workflows​

  • Pending-actions queue — an admin view of workflow actions waiting to run.
  • Test tab — dry-run a workflow against an existing ticket to see exactly what it would do before enabling it.
  • Business-hours holidays — a date picker with US-holiday presets for defining non-working days.
  • Performance metrics dashboard — run history and timing for your workflows.
  • Building-scope picker — a searchable, grouped selector for scoping a workflow to specific buildings.

Reporting & Imports​

  • Reports layout — reports reorganized into a cleaner tab-based layout.
  • Import preview & confirm — bulk import and utility operations now show a preview-and-confirm step before they run.
  • Import warning suppression — districts can suppress known/expected import warnings (for example, extra SIS columns they intentionally export) so the audit trail stays signal, not noise.
  • Username generation format — configurable formatting for generated usernames.

Platform​

  • District logo white-labeling — upload your district's logo to brand the admin and portal experience.
  • Calendar versioning — Manage1to1 has moved to date-based version numbers (YYYY.MM.PATCH) and continuous releases, with a lightweight in-product notice pointing to each new release's notes.

Bug Fixes​

  • Automated exports — fixed automated exports that were failing or coming through empty/header-only and going stale.
  • Checked-Out Devices report accuracy — corrected inaccurate data in the Checked-Out Devices report.
  • Device insurance — fixed missing device insurance information.
  • Rapid Verify audit trail — Rapid Verify audit scans now reach the activity/audit trail as expected.
  • School-year rollover — AUP acceptance flags now reset correctly at rollover, and scheduled imports pause as expected during the rollover window.
  • Dark theme contrast — anchor-styled solid buttons and dashboard pill tabs no longer render as low-contrast faded text in dark mode.
  • Attachment handling — emailed attachments now save reliably, the Allowed File Attachment Types picker accepts new entries, and the whitelist can be disabled by an admin toggle.
  • Activity log — clearer messaging when a ticket attachment exceeds the allowed size.
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