Version 2026.07.1
July 4, 2026
Release Type
Stable – Major Feature Release (first calendar-versioned release)
Summary
2026.07.1 is the first release under Manage1to1's new calendar-based versioning, and it's a large one, it carries the accumulated work that would previously have shipped across several point releases.
The Help Desk is the biggest area of investment. Departments can now nest into native sub-departments, each with its own audience (Students, Staff, Everyone, or Admin Only), so a single ticket queue can be organized the way your district actually runs, IT → Networking → Wireless, Maintenance → Plumbing, without standing up a separate mailbox for each one. Technicians get multi-select bulk actions across the ticket list, custom-field values now surface in Help Desk reports and dashboards, and two entirely new ways for tickets to come in and get worked: inbound email-to-ticket (every tenant gets its own address) and Chrome Remote Desktop sessions launched right from a ticket with a full audit trail.
Integrations expand on both sides. On the SIS side, a true vendor-agnostic OneRoster integration and a first-class PowerSchool integration join the roster, and all rostering configuration moves to a single User Rostering section on the Integrations page. On the MDM side, Microsoft SCCM and Mosyle Manager (beta) join the supported providers, a new MDM device-import review queue lets you opt-in to pulling unmatched devices in from your MDM, and loaner auto-lock is now a per-MDM capability that only offers itself where remote lock is actually supported.
Districts that self-insure repairs get Repair Credits, a pre-funded per-user balance that repair charges draw from before a family is billed. The enrollment portal can now collect outstanding fees and fines in the same session as the AUP signature. SAML 2.0 single sign-on joins the identity options for administrator sign-in.
Plus district logo white-labeling, random device inspection pulls, technology restriction dates, a modernized Incident editor, damage severity on incident flags, warehouse archiving, device list search by category, custom email templates by notification type, and a broad round of reporting, import, and stability fixes.
Marquee features:
- Repair Credits, district-funded per-user repair balances that draw down before a family is billed
- Sub-Departments + Per-Department Audience, native nested help-desk queues, each scoped to Students, Staff, Everyone, or Admin Only
- Ticket Bulk Actions, multi-select the ticket list and reassign, restatus, or update in one operation
- Email-to-Ticket, a dedicated inbound address per tenant that files replies straight into the queue
- Chrome Remote Desktop from a Ticket, guided remote-support sessions with full ticket-history audit trail
- Custom Email Templates by Type, admin-defined templates mapped to each notification scenario
- New SIS Integrations: OneRoster & PowerSchool, vendor-agnostic rostering plus a first-class PowerSchool integration
- New MDM Providers: SCCM & Mosyle, Windows via SCCM and Apple via Mosyle Manager (beta)
- MDM Device-Import Review Queue, opt-in pull-in of unmatched MDM devices through a staged review
- Enrollment Fees & Fines Payment, clear a balance during the same AUP enrollment session
- SAML 2.0 SSO, enterprise SAML single sign-on for administrator access
Plus district-logo white-labeling, random inspection pulls, technology restriction dates, a modernized Incident editor, damage-severity flags, warehouse archiving, device search, workflow tooling upgrades, and a wide round of fixes.
New Features
Repair Credits
Districts that self-insure device repairs, rather than reselling a third-party protection plan, can now pre-fund a repair credit balance for each user. When a device is repaired, the charge draws from that user's credit (after any insurance adjustment) before the family is billed, and the credit is restored automatically if the repair is later voided.
- A per-user credit ledger records every grant, draw, restore, adjustment, and reset, so the balance is always auditable.
- A district-wide total rolls up the sum of every user's balance.
- A system setting seeds a starting balance onto each new user automatically.
- A bulk reset handles the yearly top-up in one action.
- Off by default, turn it on only if your district runs a self-insurance model.
Learn more: Repair Credits
Sub-Departments + Per-Department Audience
Help-desk departments can now nest. Instead of a flat list of queues (and the workaround of wiring up a separate email address for each one), you can build the structure your district actually uses:
IT Department
→ Networking
→ Wireless
→ Passwords
Maintenance Department
→ Plumbing
→ Electrical
Admins and technicians can be assigned to one or more sub-departments, and it's all native, no "create a custom field called "Category"" workaround required.
Every department and sub-department also carries an audience toggle that controls who sees it in the support portal:
- Students, visible only to student users
- Staff, visible only to staff users
- Everyone, visible to both
- Admin Only, internal queues that never appear in the portal at all
That makes it easy to run internal-only workflows (say, a Facilities queue that staff can see but students can't, or a private triage queue that no end user sees) alongside your public-facing support categories.
Learn more: Manage Departments
Ticket Bulk Actions
The ticket list view gains multi-select. Admins and technicians can now select many tickets at once and apply a change to all of them in a single operation, reassigning, changing status, and updating tickets in bulk, instead of opening and editing each ticket one at a time. A long backlog cleanup that used to be a click-through marathon is now a couple of actions.
Learn more: Viewing Tickets
Email-to-Ticket
Every tenant now gets its own inbound email address that routes incoming messages straight into the support-ticket queue, attached to the right client (and, where it can be inferred, the right device or asset). Replies to ticket notifications thread back onto the original ticket, and inbound attachments are captured. Users who prefer email over the portal can simply reply, and the conversation stays in one place for your technicians.
Learn more: Email-to-Ticket Address
Chrome Remote Desktop from a Ticket
Technicians can launch a guided Chrome Remote Desktop remote-support session directly from a support ticket. Because Chrome Remote Desktop requires the end user to explicitly approve each screen-share session, the workflow walks both sides through it: the tech initiates from the ticket, the user is notified by email and approves on their device, and the whole session is recorded in the ticket history as an audit trail. It's a supported, consent-based way to see what a user is seeing without leaving the ticket.
Learn more: Remote Support
Custom Email Templates by Type
Notification email templates are no longer a fixed, built-in list. Districts can now create their own templates and map a specific template to a specific notification scenario, for example, one template for Smart Rule notifications, another for Scheduled Reports, another for insurance-expiry warnings. Scheduled Reports additionally gain a per-report email template picker, so each recurring report can carry its own branded wrapper and message.
Learn more: Email Templates · Scheduled Reports
New SIS Integrations
Rostering gets a major overhaul this release, with new ways to keep users in sync with your SIS.
Vendor-agnostic OneRoster. The separate per-vendor OneRoster connections are replaced by a single, configurable OneRoster 1.1 / 1.2 integration that works against any conforming provider. Adding a new OneRoster-speaking SIS no longer means building a one-off integration.
PowerSchool. A first-class PowerSchool integration lets PowerSchool districts sync students, staff, and demographics automatically and keep up with mid-year enrollment changes, replacing the old routine of exporting and uploading CSV files by hand.
Rostering, consolidated. All rostering configuration now lives in one User Rostering section on the Integrations page, building imports can pull source alternate school IDs across every provider (with safeguards against duplicates), and imports can key on additional unique identifiers when matching staff and students.
Learn more: User Rostering · PowerSchool
New MDM Providers: SCCM & Mosyle
Two new MDM providers join Google, JAMF Pro, JAMF School, and Apple School Manager.
Microsoft SCCM brings Windows fleets into Manage1to1: rich device metadata (OS, IP address, and dozens of other data points) mapped into device profiles with district control over which fields import, recent-login data to help auto-verify devices during an audit, and device actions (lock, restart, remote wipe) from a ticket. SCCM is poll-based, so device actions are carried out on the agent's next check-in.
Mosyle Manager (beta) adds Apple device sync and a full device-action layer, Lock, Restart, Wipe, and Lost Mode, with end-to-end sync validation. Mosyle is flagged as a beta integration with a visible badge while it completes field validation.
Learn more: MDM Settings · Microsoft SCCM · Mosyle
MDM Device-Import Review Queue
MDM sync has always been deliberately one-directional, Manage1to1 never invented inventory from your MDM. This release adds an opt-in way to bring devices in when you want to: unmatched devices found in your MDM can be pulled in through a staged review queue rather than created silently. A companion removed-device queue surfaces devices that have disappeared from the MDM. You review and confirm what actually becomes inventory, so retired, staging, and junk records in the MDM never leak into Manage1to1 by accident. Each provider's configuration is now a full-page editor grouped into Connection, Sync Options, Device Import, and Removed-Device Handling.
Learn more: MDM Device Review
Enrollment Fees & Fines Payment
The enrollment (AUP) portal is no longer signature-only. A new Review & Pay step lets a parent settle outstanding annual fees and fines in the same enrollment session as the AUP acknowledgment, one sitting, in person or online, to sign the agreement and clear the balance, instead of sending families back to the portal dashboard as a separate errand.
Learn more: AUP Management · Annual Fees
SAML 2.0 SSO
SAML 2.0 joins sign-in as a remote SSO provider for administrator access, for districts standardized on enterprise identity providers (Okta, Entra, OneLogin, ADFS, Ping, Shibboleth) that require SAML.
Learn more: SSO Settings · SAML
Improvements
Devices & Inventory
- Random Checks, pull a district-specified number of devices at random for spot inspection, turning periodic audits into a repeatable process.
- Technology Restriction Dates, put start/end dates on a technology restriction so it applies only for the window you intend.
- Warehouse Archiving, retire a warehouse with a reversible archive instead of deleting it outright, keeping its history intact.
- Device list search by category, the device list search now matches on device category alongside its other fields.
- Break Out Device Info, device information fields are broken out so they show up in reporting and in device import.
- Restricted Devices Report, a dedicated report for devices under restriction.
Help Desk
- Damage severity on incident flags, classify flagged damage (cosmetic, screen crack, liquid, total loss) for cleaner triage and reporting.
- More incident feature types, additional incident feature types for finer categorization.
- Refreshed Incident screens, the add, edit, and profile incident screens have a cleaner, faster, more consistent layout.
- Allow / disallow assets on tickets, control per-department whether a ticket can have a device or asset attached.
- Custom-field values in reports & dashboards, ticket custom-field values now surface as a group-by dimension and filter in Help Desk reports and configurable dashboard widgets, turning the structured answers technicians already collect into reporting.
- Multiple ticket attachments and a hardened admin attachment path, so admins can attach files when opening or replying to a ticket at parity with the portal and email routes.
Workflows
- Pending-actions queue, an admin view of workflow actions waiting to run.
- Test tab, dry-run a workflow against an existing ticket to see exactly what it would do before enabling it.
- Business-hours holidays, a date picker with US-holiday presets for defining non-working days.
- Performance metrics dashboard, run history and timing for your workflows.
- Building-scope picker, a searchable, grouped selector for scoping a workflow to specific buildings.
Reporting & Imports
- Reports layout, reports reorganized into a cleaner tab-based layout.
- Import preview & confirm, bulk import and utility operations now show a preview-and-confirm step before they run.
- Import warning suppression, districts can suppress known/expected import warnings (for example, extra SIS columns they intentionally export) so the audit trail stays signal, not noise.
- Username generation format, configurable formatting for generated usernames.
Platform
- District logo white-labeling, upload your district's logo to brand the admin and portal experience.
- Calendar versioning, Manage1to1 has moved to date-based version numbers (
YYYY.MM.PATCH) and continuous releases, with a lightweight in-product notice pointing to each new release's notes.
Bug Fixes
- MAN-1179, Fixed automated exports that were failing or coming through empty/header-only and going stale.
- MAN-1207, Corrected inaccurate data in the Checked-Out Devices report.
- MAN-1217, Fixed missing device insurance information.
- MAN-1215, Rapid Verify audit scans now reach the activity/audit trail as expected.
- MAN-1183, School-year rollover now resets AUP acceptance flags correctly, and scheduled imports pause as expected during the rollover window.
- MAN-1203, Anchor-styled solid buttons and dashboard pill tabs no longer render as low-contrast faded text in dark mode.
- MAN-1195, Emailed ticket attachments now save reliably, with hardening across the attachment pipeline; the Allowed File Attachment Types picker accepts new entries and the whitelist can be disabled by an admin toggle.
- MAN-1187, Clearer messaging when a ticket attachment exceeds the allowed size.
Changelog
| Type | Issue | Description |
|---|---|---|
| NEW FEATURE | MAN-761 | Classlink SSO |
| NEW FEATURE | MAN-793 | Repair Credits |
| NEW FEATURE | MAN-927 | Auto Lock Loaners at End of Day (Integration) |
| NEW FEATURE | MAN-934 | Random Checks |
| NEW FEATURE | MAN-1017 | Chrome Remote Desktop Integration |
| NEW FEATURE | MAN-1024 | Microsoft SCCM |
| NEW FEATURE | MAN-1025 | Mosyle Manager MDM integration |
| NEW FEATURE | MAN-1105 | Extend /enroll AUP portal to surface outstanding fees & fines for in-flow payment |
| NEW FEATURE | MAN-1107 | Custom email templates by type, admin-defined templates per notification scenario |
| NEW FEATURE | MAN-1117 | Damage severity levels on Incident Flags (cosmetic / screen-crack / liquid / total-loss) |
| NEW FEATURE | MAN-1126 | Add SAML 2.0 as a remote SSO provider |
| NEW FEATURE | MAN-1133 | Customer-configurable suppression list for known/expected import warnings |
| NEW FEATURE | MAN-1136 | True vendor-agnostic OneRoster 1.1/1.2 module |
| NEW FEATURE | MAN-1137 | PowerSchool SIS integration plugin |
| NEW FEATURE | MAN-1184 | Genesis SIS integration, student sync + device fee / fine passback |
| NEW FEATURE | MAN-1198 | Interim SIS bridge, manual device-fee CSV export + payment CSV import (Genesis stopgap) |
| NEW FEATURE | MAN-1210 | Sub Categories/Departments |
| NEW FEATURE | MAN-1212 | Multi-Select Bulk Actions for Tickets |
| NEW FEATURE | MAN-1213 | Surface ticket custom-field values in Help Desk reports & dashboards (dropdown group-by + filter) |
| NEW FEATURE | MAN-1214 | Per-department audience: show to Students, Staff, Everyone, or Admin Only |
| NEW FEATURE | MAN-1224 | MDM device import, opt-in "pull in" of unmatched devices via a staged review queue |
| NEW FEATURE | MAN-1185 | Inbound email-to-ticket, a per-tenant address that files replies into the queue |
| IMPROVEMENT | MAN-121 | District Logo |
| IMPROVEMENT | MAN-940 | More Incident Feature Types |
| IMPROVEMENT | MAN-943 | Technology Restriction Dates |
| IMPROVEMENT | MAN-944 | Username Generation Format |
| IMPROVEMENT | MAN-949 | Break Out Device Info, show in reporting, and show in device import |
| IMPROVEMENT | MAN-950 | Restricted Devices Report |
| IMPROVEMENT | MAN-976 | Allow other unique IDs for importing staff and students |
| IMPROVEMENT | MAN-1042 | Workflow pending-actions queue admin UI |
| IMPROVEMENT | MAN-1043 | Workflow Test tab: dry-run against an existing ticket |
| IMPROVEMENT | MAN-1044 | Workflow business-hours holidays: date picker + chip UI + US-holiday presets |
| IMPROVEMENT | MAN-1045 | Workflow performance metrics dashboard |
| IMPROVEMENT | MAN-1121 | Cleanup Layour of Reports (tab-based versus sections) |
| IMPROVEMENT | MAN-1181 | Preview & confirm step for all bulk import/utility operations |
| IMPROVEMENT | MAN-1199 | Move rostering config to the Integrations page as a "User Rostering" section |
| IMPROVEMENT | MAN-1202 | Refreshed and redesigned the Add, Edit, and Incident Profile screens |
| IMPROVEMENT | MAN-1205 | Scheduled Reports: per-report email template picker |
| IMPROVEMENT | MAN-1208 | OneRoster building import: import source alternate school IDs (all providers) with duplicate guards |
| IMPROVEMENT | MAN-1211 | Allow/Disallow assets on tickets |
| IMPROVEMENT | MAN-1219 | Loaner Auto-Lock should be a per-MDM option (lock not supported by all MDMs) |
| IMPROVEMENT | MAN-1226 | Mosyle: verify + finalize the device action layer (Lock/Restart/Wipe/Lost Mode) + end-to-end sync validation |
| IMPROVEMENT | MAN-1102 | Warehouse archiving, reversible soft-delete instead of deletion |
| IMPROVEMENT | MAN-1101 | Searchable, grouped building-scope picker for workflows |
| IMPROVEMENT | MAN-1193 | Admin toggle to disable the attachment-type whitelist |
| IMPROVEMENT | MAN-1189 | Friendly "district not found" landing page |
| BUG FIX | MAN-1178 | Corrected a rollout issue that briefly enabled SSO providers on tenants that had not configured them |
| BUG FIX | MAN-1179 | Automated exports failing or empty (Highlands SD): checked-out is header-only, aup + user-full stale since 05/20 |
| BUG FIX | MAN-1183 | School Year Rollover: AUP flag reset is logged but never executed; imports continue auto-running through rollover window |
| BUG FIX | MAN-1187 | Activity log exposes raw PHP ini-setting names for attachment-too-large errors |
| BUG FIX | MAN-1191 | Allowed File Attachment Types picker now accepts new entries |
| BUG FIX | MAN-1192 | Admin cannot attach files when opening or replying to a ticket (parity gap with client portal + email path) |
| BUG FIX | MAN-1195 | Ticket attachments: emailed attachments never save + attachment hardening |
| BUG FIX | MAN-1203 | Dark theme: anchor-styled solid buttons + dashboard pill tabs render low-contrast (faded) text |
| BUG FIX | MAN-1207 | Inaccurate Data - Checked Out Devices Report |
| BUG FIX | MAN-1209 | PowerSchool integration advertises student photos it never pulls, remove the dead capability |
| BUG FIX | MAN-1215 | Rapid Verify audit scans never reach the activity/audit trail |
| BUG FIX | MAN-1217 | Device Insurance missing |
| BUG FIX | MAN-1225 | Admin only Departments |
| BUG FIX | MAN-1227 | Device Search Function |
| BUG FIX | MAN-1230 | Fixed intermittent errors on some legacy pages under PHP 8.4 |
| BUG FIX | MAN-1231 | Clearer message when an SSO sign-in succeeds but has no matching Manage1to1 account |
| BUG FIX | MAN-1232 | Report modals now open correctly instead of failing to load |