Version 2026.08.1
August 4, 2026
Release Type
Stable – Feature & Fix Release
Summary
2026.08.1 is a major release headlined by a top-to-bottom pass on insurance and billing, device write-back and rapid-station work that keeps your MDM and your inventory in lock-step, and a set of tools for collapsing duplicates and protecting sensitive information.
The biggest theme is insurance and billing you can actually run day to day. Selling a plan is now a guided setup that wires the sale item for you; a new school-year plan takes over correctly instead of linking last year's; fines finally reduce by insurance just like parts invoices do; the claims counter shows the real number used; and staff can remove a fine or switch a fine's coverage on or off in place — no more delete-and-re-add.
The second theme is keeping Google and your inventory in sync. Chrome write-back now fires on the Rapid and bulk check-out/check-in paths (not just the one-device screen), writes the Annotated Asset ID and Location alongside the user, and stays correct even when you edit a device outside a checkout. The new rolling Rapid Check-Out station keeps scanning without bouncing you to a profile, and bundled-accessory handoff now prompts everywhere a device changes hands.
The third theme is cleaning up and locking down: ticket and user merge collapse duplicate tickets and duplicate people into one; confidential documents attach sensitive files to an incident for authorized eyes only; incident photos are now served only to authorized staff; and the audit log records every device check-out and check-in.
Rounding out the release: Student Worker Mode lets student technicians help at the help desk without exposing who they are, Veracross joins the roster integrations, printable QR codes give young students a typo-free login, the Settings page has been reorganized into clear categories, the REST API opens up as a self-service option for districts that build integrations, and a full device-import and Google-stats fix pass lands alongside.
Marquee features:
- Insurance & Billing, End to End — guided plan setup, insurance on fines, accurate claims, and in-place fine edits
- Google Write-Back Everywhere — Chrome write-back on rapid and bulk paths, with Asset ID and Location
- Ticket & User Merge — collapse duplicate tickets and duplicate people into one
- Confidential Documents on Incidents — attach sensitive files visible only to authorized staff
- Student Worker Mode — let student technicians help without exposing who they are
New Features
Confidential Documents on Incidents
Incidents can now carry confidential document attachments — police reports, insurance paperwork, signed statements — visible only to administrators with permission to see confidential incident data. Known file types get an in-browser preview; anything else offers a clean download.
Learn more: Confidential Documents
Ticket & User Merge
Two new merge tools collapse duplicates cleanly:
- Ticket Merge — combine duplicate tickets into one, gated behind a dedicated permission.
- User Merge — collapse duplicate student or staff records into a single person, safely re-pointing their devices, incidents, tickets, and billing history.
Student Worker Mode
A new Student Worker Mode lets you flag a role as student technicians so students can help staff the help desk — while their identity stays protected. Replies from a student worker show a per-department reply name instead of the student's own name, and internal notes can be de-identified, so a student can assist without their name appearing on customer-facing correspondence.
Veracross Rostering
Districts on Veracross can now roster users directly, with a corrected setup preset and a guided setup link.
Learn more: User Rostering
Self-Service API Access
The Manage1to1 REST API is now available to every district as a self-service option — previously, API access was enabled by our team on a case-by-case basis. You can now issue your own scoped tokens under Settings → Integrations → API Tokens, with each token granting only the access you choose. The API can create and update records — devices, users, tickets, incidents, and invoices (including recording payments) — alongside a broad set of read resources. Every write is attributed to the administrator the token belongs to, recorded in the activity log, and marked as coming from the API, so an integration's actions are as traceable as a person's.
Improvements
Insurance & Billing, End to End
A full pass on the insurance and billing lifecycle:
- Guided plan setup — selling insurance is now a guided flow that creates and auto-manages the matching sale item, so the price a family pays and the plan they get stay in sync.
- New school-year plans take over — enrolling a student in a new year's plan now links the correct plan instead of last year's, and a plan that's in use can still be disabled.
- Remove a fine in one click — take a fine off an incident's Billing History (unlink and delete) in a single step.
- Change coverage after the fact — switch a fine between insured and full-price directly on the Billing History, without deleting and re-adding it.
Learn more: Insurance on Invoices
Google Write-Back Everywhere
Chrome device write-back now keeps Google's directory in step with Manage1to1 across every path:
- Fires on the Rapid and bulk check-out/check-in flows, not just the single-device screen.
- Writes the Annotated Asset ID and Annotated Location alongside the annotated user.
- Stays correct when you edit a device outside a checkout, and reconciles on sync.
Bundle Accessories onto a Checked-Out Device
You can now bundle accessories onto a device that's already checked out, so a charger or case issued after the fact is still tracked against the device and its holder.
Printable QR Codes for User Logins
Generate a printable sheet of QR codes carrying user login details — handy for handing young students a quick, typo-free way to sign in.
MDM Documentation
The MDM settings pages now link directly to the matching documentation, and a new shared MDM setup article documents Device Import, Sync Options, and Removed-Device Handling with a flow diagram.
Learn more: MDM Settings
Tasks
Reorganized Settings Page
The admin Settings landing page has been reorganized from a flat list into clear categories — General, Devices & Inventory, Billing & Insurance, Help Desk, Integrations, and Automation & Tools — with a filter so you can jump straight to the area you need.
Bug Fixes
This release resolves a large batch of issues across billing, imports, rapid workflows, and integrations:
- Insurance & billing — insurance now applies to fines, not just parts invoices; a new school-year plan links the right year; the incident claims counter shows the actual number of claims used rather than a next-claim look-ahead.
- Rapid workflows & hand-off — Rapid Check-Out stays on the rolling scan station instead of redirecting to a profile; Rapid Verify now shows when a device is checked out to a cart or room, not only a user; the bundled-accessory hand-off prompts on Rapid Check-In and other direct paths; Mark Found keeps the device assigned to the student; and accessory hand-off can be processed when unassigning a device from staff.
- Imports & Google — corrected Google device statistics (support date and storage); device import keeps single-token model values in the model field and resolves Apple model strings to the Apple brand; and the bulk device import now supports Loaner and Loaner Number columns.
- Security & audit — incident photos are now served only to authorized staff, and the activity log records every device check-out and check-in across user, room, and cart.
- Knowledge Base & portal — YouTube / Vimeo embeds work in Knowledge Base articles (with dark-mode editor fixes), and families can attach files when replying to a ticket in the User Portal.
See the changelog below for the complete list.
Changelog
| Type | Issue | Description |
|---|---|---|
| NEW FEATURE | MAN-1252 | Confidential document attachments on incidents |
| NEW FEATURE | MAN-1054 | Help Desk: merge duplicate tickets (permission-gated) with API support |
| NEW FEATURE | MAN-1059 | Merge duplicate student / staff records into one |
| NEW FEATURE | MAN-1351 | Student Worker Mode — student technicians with per-department reply-name masking |
| NEW FEATURE | MAN-1222 | Veracross rostering integration |
| NEW FEATURE | MAN-1344 | API write foundation — validation, idempotency, and rate limiting |
| NEW FEATURE | MAN-1345 | API: create and update Devices, Buildings, and Custom Fields |
| NEW FEATURE | MAN-1346 | API: create and update Users, Tickets, and Incidents |
| NEW FEATURE | MAN-1347 | API: read Models, Manufacturers, Rooms, Carts, Parts, Loaners, and Fees |
| NEW FEATURE | MAN-1348 | API: Invoices resource and recording Payments |
| NEW FEATURE | MAN-1349 | API: inventory-automation filters and ticket-create with de-duplication |
| NEW FEATURE | MAN-1350 | API: student help-desk endpoints with scoped tickets and de-identified notes |
| NEW FEATURE | MAN-1352 | API writes attributed to the token's administrator, logged, and marked API-origin |
| IMPROVEMENT | MAN-1251 | Printable QR codes for user login details |
| IMPROVEMENT | MAN-1341 | Google Chrome write-back also sets Annotated Asset ID and Location |
| IMPROVEMENT | MAN-1343 | Keep Google Asset ID and Location correct outside checkout |
| IMPROVEMENT | MAN-1357 | Bundle accessories onto a device that is already checked out |
| IMPROVEMENT | MAN-1373 | Documentation: shared MDM setup options with a flow diagram |
| IMPROVEMENT | MAN-1374 | MDM settings pages link to the matching documentation |
| IMPROVEMENT | MAN-1379 | One-click Remove Fine from an incident's Billing History |
| IMPROVEMENT | MAN-1380 | Change a fine's insurance coverage after the invoice exists |
| TASK | MAN-1334 | Guided setup for selling insurance (plan plus sale item) |
| TASK | MAN-1336 | Reorganized the admin Settings page into clear categories |
| BUG FIX | MAN-1332 | YouTube / Vimeo embeds in Knowledge Base articles + dark-mode editor fixes |
| BUG FIX | MAN-1333 | A new school-year insurance plan now takes over correctly |
| BUG FIX | MAN-1335 | Show restricted / no-building parts locations to full admins |
| BUG FIX | MAN-1337 | Process accessory hand-off when unassigning a device from staff |
| BUG FIX | MAN-1339 | Rapid Check-Out stays on the rolling scan station |
| BUG FIX | MAN-1340 | Google write-back fires on Rapid and bulk check-out / check-in |
| BUG FIX | MAN-1342 | Bundled-accessory hand-off prompts on Rapid Check-In and other paths |
| BUG FIX | MAN-1353 | Corrected Google device statistics (support date and storage) |
| BUG FIX | MAN-1354 | Mark Found keeps the device assigned to the student |
| BUG FIX | MAN-1355 | Loaner and Loaner Number columns in the bulk device import |
| BUG FIX | MAN-1358 | Device import keeps single-token model values in the model field |
| BUG FIX | MAN-1359 | Insurance now applies to fines, not just parts invoices |
| BUG FIX | MAN-1360 | Apple model strings resolve to the Apple brand on import |
| BUG FIX | MAN-1372 | Attach files when replying to a ticket in the User Portal |
| BUG FIX | MAN-1375 | Incident photos are served only to authorized staff |
| BUG FIX | MAN-1376 | Rapid Verify shows cart and room check-outs, not just user |
| BUG FIX | MAN-1377 | Audit log records every device check-out and check-in |
| BUG FIX | MAN-1378 | Incident claims counter shows the actual number of claims used |