Version 2026.11.1
November 8, 2026
Release Type
Stable Feature & Fix Release
Summary
2026.11.1 is a large feature-and-fix release that broadens how Manage1to1 connects to the rest of your district and sharpens the tools your team uses every day. It adds five more rostering connections and a direct Aeries link, a configurable help-desk SLA engine, a status page your whole community can watch, a big step up for dashboards (full-table widgets, more filters, grouping by building groups and tags, and dashboards you build for an entire admin role), staff self-inventory from the portal, purchase orders and funding sources as first-class records, and more ways for families to pay. A deep round of customer-reported fixes, including several that could crash a page and a critical fix to on-screen signatures, rounds it out.
Highlights:
- Configurable SLAs. Set response and resolution targets per priority and see tickets tracked against them.
- Five more rostering connections. Synergy, FOCUS, Skyward, Tyler SIS, and a direct Aeries connection.
- A status page your community can watch. A school-defined service status page with your own groups and components.
- Dashboards grow up. Full-table widgets, more filters, grouping by building groups and tags, clickable Campus Summary, and role-based dashboards.
- Staff self-inventory. Staff confirm the devices they hold by scanning, with mismatches collected in one admin review queue.
- Purchase orders and funding sources. Track POs and funding sources as real records and see them on the device.
- More ways for families to pay. A MySchoolBucks gateway and an SFTP fee export to SchoolCash by KEV Group.
- Notify a chat channel from incident automations.
- Role-based Knowledge Base access and public articles.
New Features
Configurable SLAs
Your help desk can now hold itself to real service targets. Define response and resolution goals, and tickets are tracked against them so your team can see what is on time and what is slipping. The targets are yours to set, so the queue reflects the commitments you have actually made to your schools.
Learn more: SLA policies
Five more rostering connections
Manage1to1 adds five more ways to keep your users in sync with your student information system: Synergy (Edupoint), FOCUS, Skyward, and Tyler SIS join as OneRoster rostering providers, and districts on Aeries get a direct connection. Each one syncs your students and staff on the same schedule and with the same controls as the providers already supported.
Learn more: User rostering
A status page your community can watch
Service Health has been rebuilt as a standalone settings area, and you can now publish a status page your schools and families can watch. Define your own groups and components (for example "Student Portal," "Payments," or "Rostering"), and show their current state on a page you control, so a known issue is something people can check rather than something they have to ask about.
Learn more: Service Health
Dashboards grow up
Dashboards get their biggest step up yet:
- Full-table widgets. A widget can now show the complete table, not just a Top-N list, so a dashboard can carry a full working list rather than only a summary.
- More filters. Widgets can be filtered by device type, tags, and more, so each widget shows exactly the slice you care about.
- Group by building groups and tags. Roll numbers up by your own building groups (for example elementary, middle, and high, or by region) and group rooms by tag, in both widgets and reports. Buildings can belong to more than one group.
- Clickable Campus Summary. Every number on the Campus Summary widget is now a link straight to the matching, filtered list.
- Role-based dashboards. Build and manage dashboards for an entire admin role, so everyone in that role starts from the same purpose-built view instead of each person assembling their own.
Learn more: Widget types, adding widgets, managing dashboards, and building groups
Staff self-inventory
Run a building-wide or district-wide inventory check without a formal audit. Staff sign in to the portal and scan the devices they are responsible for; each scan is confirmed against what they are expected to have, and anything that does not line up is collected in one admin review queue to sort out. Staff only confirm and flag, so a scan can never move a device to the wrong place.
Learn more: Staff self-inventory
Purchase orders and funding sources
Purchase orders and funding sources are now first-class records instead of a free-text note. Manage them in one place, attach them to devices, and see them on the device itself, so procurement and funding information travels with the equipment it paid for. Any funding information you had stored in the legacy custom field is carried over for you.
Learn more: Purchase orders and funding sources
More ways for families to pay
Two additions to how fees get collected:
- MySchoolBucks payment gateway. Districts on MySchoolBucks can now collect device fees through it, keeping families in a payment flow they already know.
- Fee export to SchoolCash by KEV Group. Device fees can be exported to SchoolCash over SFTP, so fees you manage in Manage1to1 appear for families where your district already collects.
Learn more: Payment gateways and SchoolCash integration
Notify a chat channel from incident automations
Incident automations can now post to a chat channel, so the right team sees an incident the moment it is flagged. Point an automation at a Microsoft Teams or Google Chat channel and it will post there as part of the rule.
Learn more: Chat notifications
Restrict ticket assignment to department members
You can now limit who a ticket can be assigned to, so a ticket in a department can only be assigned to administrators who are members of that department. It keeps work with the people who actually handle it and keeps the assignment list short and relevant.
Learn more: Help desk general settings
Optional school year rollover
Roll your schools into the new year on your schedule, with history preserved. The optional rollover advances students while retaining each student's historical graduation year, so year-over-year reporting stays true instead of being overwritten.
Learn more: Automated school year rollover
Merge duplicate device models
When the same device model exists under two slightly different names, you can now merge the duplicates into one, moving every device onto the surviving model. This release also closes the gap that created them: a model created on the fly during an import now appears in the model dropdowns right away.
Learn more: Inventory settings
Role-based Knowledge Base access and public articles
Your Knowledge Base can now serve different readers differently. Control which articles each audience can see, and publish public articles that are available without signing in, so you can answer common questions openly while keeping internal guidance for staff.
Learn more: Public Knowledge Base articles
Tools4Ever (HelloID) SSO
HelloID by Tools4Ever is now a supported single sign-on identity provider, so districts standardized on HelloID can use it to sign in to Manage1to1.
Learn more: HelloID sign-in
Auto-set device status on checkout
You can now have Manage1to1 move a device to a status you choose automatically whenever it is checked out or assigned to a person, so a device's status reflects where it actually is without a separate step.
Learn more: System settings
Improvements
- A bigger public API. The REST API gains purchase orders and funding sources, parts (write, and consumption on an incident), ticket assignment with agents, teams, and SLA fields, ticket categories and incident flags, notes, and time tracking, and payments and transactions as a queryable resource. REST API
- Settings changes are now audit-logged. When an administrator changes a setting, the activity log records who changed it and the old and new values, so a configuration change is traceable. Activity log
- The family portal respects your fee collector. When an external collector owns payment collection, the portal now hides its own pay option so families pay through the collector instead of being charged twice. SchoolCash integration
- Merge fields in the Loaner Return Reminder email, so the reminder can address the family and name the device and due date. Email templates
- Bulk Update Devices gains Purchase Date as an updatable field, so you can correct or backfill purchase dates from a spreadsheet. Bulk update devices
- The Carts list can be searched and filtered by room number, and shows the room as a column, so you can see at a glance where each cart lives. Viewing carts
Bug Fixes
- Fixed on-screen signatures not registering, where you could sign but nothing appeared on the pad. MAN-1936
- Fixed an error on the Inventory Settings page. MAN-2024
- AppleCare coverage now syncs to insurance again. MAN-2034
- Fixed tall modals where the Save button could sit below the fold, and signature pads that did not work inside a modal. MAN-2011
- Fixed inconsistent field heights on the Add/Edit Room form. MAN-1951
- Fixed unreadable, low-contrast links inside alert boxes in dark mode. MAN-2022
- Fixed a crash in web route resolution from a missing status route handler. MAN-2030
- A device stored in a warehouse storage location is no longer stuck without a check-in or snapshot on its profile. MAN-2031
- The Warehouses list now counts devices held in storage locations instead of showing zero. MAN-2032
- Fixed the inability to change the sort direction by Asset Tag on the Devices list. MAN-2037
- Rooms now sort alphabetically. MAN-2038
- A model created on the fly during an import now appears in the model dropdowns, so it no longer causes duplicate models. MAN-2048
Changelog
| Type | Issue | Description |
|---|---|---|
| New Feature | MAN-1784 | Role-based Knowledge Base access and public articles |
| New Feature | MAN-1882 | Configurable SLAs |
| New Feature | MAN-1885 | Optional school year rollover with historical graduation-year retention |
| New Feature | MAN-1904 | MySchoolBucks payment gateway |
| New Feature | MAN-1925 | Tools4Ever (HelloID) SSO |
| New Feature | MAN-1935 | Notify a chat channel from incident automations |
| New Feature | MAN-1970 | Restrict ticket assignment to department members |
| New Feature | MAN-1978 | Synergy (Edupoint) rostering |
| New Feature | MAN-1979 | FOCUS rostering |
| New Feature | MAN-1980 | Skyward rostering |
| New Feature | MAN-1982 | Tyler SIS rostering |
| New Feature | MAN-2013 | Service Health redesign and school-defined status page |
| New Feature | MAN-2014 | Direct Aeries rostering connection |
| New Feature | MAN-2020 | Purchase orders and funding sources (manage and show on device) |
| New Feature | MAN-2021 | Carry legacy Funding Source values into funding-source records |
| New Feature | MAN-2027 | Auto-set device status to checked out on assignment |
| New Feature | MAN-2028 | SFTP fee export to SchoolCash by KEV Group |
| New Feature | MAN-2039 | Merge fields in the Loaner Return Reminder email |
| New Feature | MAN-2042 | Campus Summary widget: custom columns and clickable values |
| New Feature | MAN-2043 | Dashboard full-table widget |
| New Feature | MAN-2044 | Dashboard widgets: expanded filters (device type, tags) |
| New Feature | MAN-2045 | Group widgets and reports by building groups and tags |
| New Feature | MAN-2046 | Role-based dashboards |
| New Feature | MAN-2047 | Staff self-inventory with an admin review queue |
| New Feature | MAN-2049 | Merge duplicate device models |
| Improvement | MAN-1792 | API: purchase orders and funding sources |
| Improvement | MAN-1793 | API: parts write and parts consumption on incidents |
| Improvement | MAN-1797 | API: ticket assignment, agents and teams, SLA fields |
| Improvement | MAN-1798 | API: ticket categories, incident flags and notes, time tracking |
| Improvement | MAN-1799 | API: payments and transactions as a queryable resource |
| Improvement | MAN-2010 | Audit-log admin settings changes (who and old to new value) |
| Improvement | MAN-2026 | Hide the family-portal pay option when an external collector owns payments |
| Improvement | MAN-2040 | Bulk Update Devices: Purchase Date field |
| Improvement | MAN-2041 | Carts list: search and filter by room, with a room column |
| Bug Fix | MAN-1936 | On-screen signatures not registering |
| Bug Fix | MAN-1951 | Add/Edit Room form: inconsistent field heights |
| Bug Fix | MAN-2011 | Save unreachable on tall modals; signature pads failing in modals |
| Bug Fix | MAN-2022 | Dark mode: unreadable links inside alert boxes |
| Bug Fix | MAN-2024 | Inventory Settings page error |
| Bug Fix | MAN-2030 | Crash in web route resolution from a missing status route handler |
| Bug Fix | MAN-2031 | Device in a warehouse storage location stuck with no check-in |
| Bug Fix | MAN-2032 | Warehouses list showing zero devices for storage locations |
| Bug Fix | MAN-2034 | AppleCare coverage not syncing to insurance |
| Bug Fix | MAN-2037 | Cannot change sort direction by Asset Tag on Devices |
| Bug Fix | MAN-2038 | Rooms not sorting alphabetically |
| Bug Fix | MAN-2048 | Model created during import missing from model dropdowns |