Version 3.5.0
January 11, 2026
Release Type
Stable – Major
Summary
Version 3.5.0 is one of the most feature-rich releases in Manage1to1 history, delivering significant platform enhancements focused on expanded device ecosystem support, administrator security, operational efficiency, and self-service documentation. This release was driven almost entirely by customer feedback and feature requests.
Key highlights include:
- Knowledge Base — A complete help article and documentation system with public portal, ticket deflection, and analytics
- Rooms & Carts — Comprehensive management of physical spaces and mobile device carts
- Apple MDM Integration — Support for Apple School Manager and JAMF School alongside existing Google and Intune integrations
- Administrator Security — Multi-factor authentication and self-service password reset
- Parts Inventory — Track repair parts stock with low-stock alerts
- Dark Theme — A comfortable viewing experience for low-light environments
Plus dozens of workflow improvements:
- Rapid Check-Out Enhancements — See AUP status, outstanding fees, and current checkouts at a glance
- Help Desk Metrics — New reports for ticket volume, response times, and team performance
- Email CC/BCC Support — Copy additional recipients on automated emails
- Default Building — Auto-filter listings to your building
- Custom Ticket IDs — Department-specific ticket numbering formats
- Device Info on Invoices — Show which device a charge relates to
- Asset Tag Formatting — Enforce minimum lengths with auto-padding
- Google OU Sync — Pull organizational unit data from Google MDM
Highlights
Knowledge Base
A complete help article and documentation system built directly into Manage1to1. The Knowledge Base serves two purposes: providing internal documentation for your support staff and offering a public-facing help portal for end users.
Key capabilities:
- Dual visibility — Create internal articles visible only to administrators, or publish public articles accessible to anyone on the Help Portal
- Two-level categories — Organize content with root categories and subcategories for intuitive navigation
- SEO-friendly URLs — Clean, readable URLs for all public content with automatic redirects when slugs change
- Rich content editing — Write in Markdown for technical documentation or use the visual rich text editor
- Ticket deflection — When users submit support tickets, relevant articles are automatically suggested based on their subject line, helping users find answers immediately
- Analytics dashboard — Track article views, popular searches, and ticket deflection rates to understand what content your users need
Whether you're documenting device checkout procedures for front desk staff or publishing Wi-Fi troubleshooting guides for students and parents, the Knowledge Base provides a professional, searchable documentation experience.
Documentation: Knowledge Base Overview · Creating Articles · Managing Categories · Analytics · Public Portal
Rooms & Carts
A complete solution for managing physical spaces and mobile device programs. Track where devices are located, organize shared devices into carts, and manage equipment distribution across your district.
Rooms allow you to:
- Assign devices to physical locations like labs, classrooms, libraries, and offices
- Track which devices belong to each room
- Quickly see room assignments when viewing device details
- Filter and report on devices by location
Carts allow you to:
- Organize devices into mobile carts for shared device programs
- Check out entire carts to users or rooms
- Track cart checkout history and current assignments
- Monitor which devices are assigned to each cart
Perfect for schools with computer labs, media centers, shared Chromebook or iPad carts, mobile device checkout programs, and classroom device assignments.
Documentation: Viewing Rooms · Adding Rooms · Room Assignments · Viewing Carts · Adding Carts · Cart Checkouts
Apple MDM Integration
Expanded MDM support now includes Apple School Manager and JAMF School alongside existing Google and Microsoft Intune integrations. Maintain a complete, accurate inventory across your entire device fleet regardless of platform.
Apple School Manager integration enables you to:
- Automatically sync device information from your Apple School Manager account
- Track enrollment status and device details
- Keep Manage1to1 inventory synchronized with Apple's device records
JAMF School integration enables you to:
- Connect to your JAMF School environment
- Sync managed device information automatically
- Track JAMF-managed devices alongside other MDM platforms
Both integrations follow the same familiar pattern as existing Google and Intune connections — configure your credentials, enable the sync, and let Manage1to1 keep your inventory current.
Documentation: Apple School Manager Setup · JAMF School Setup · MDM Settings Overview
Administrator Security Enhancements
New security features protect administrator accounts and reduce lockout friction.
Multi-Factor Authentication (MFA) adds a second layer of security to administrator logins:
- Support for authenticator apps including Google Authenticator, Microsoft Authenticator, and Authy
- Backup codes for emergency access if you lose your device
- District-wide enforcement options — require MFA for all administrators or allow individual opt-in
- Easy setup process with QR code scanning
Self-Service Password Reset allows administrators to reset their own passwords via email without requiring another administrator's assistance. No more waiting for someone to unlock your account.
Documentation: Managing MFA · MFA Setup Guide · MFA Best Practices · My Profile Settings
Parts Inventory
Track your repair parts stock directly within Manage1to1. Know what components you have on hand before starting a repair, and never run out of critical parts.
Key features:
- Parts catalog — Create and manage your inventory of screens, keyboards, batteries, chargers, cables, and any other components
- Stock tracking — Monitor quantity on hand across multiple storage locations
- Low stock alerts — Get notified when parts fall below your defined thresholds
- Incident integration — Use parts directly on incidents to track what was consumed during repairs
- Inventory adjustments — Record adjustments for received shipments, damaged parts, or inventory corrections
- Reporting — View inventory reports and usage history
Documentation: Managing Parts · Using Parts on Incidents · Storage Locations · Low Stock Alerts · Inventory Reports
Dark Theme
A new dark theme option provides a comfortable viewing experience in low-light environments and reduces eye strain during extended use.
Three theme options are available:
- Light — The classic Manage1to1 appearance
- Dark — A dark color scheme for low-light environments
- Auto (System) — Automatically matches your device or browser's light/dark mode setting
Switch themes from your profile settings, or use the quick toggle (sun/moon icon) in the navigation bar to cycle through options instantly.
Documentation: My Profile - Display Preferences
More Improvements Worth Knowing About
Rapid Check-Out Enhancements
The Rapid Check-Out screen received significant upgrades to help you make faster, more informed checkout decisions. When you search for a user, you now see critical information at a glance:
- AUP Status — Instantly see whether the user has signed their Acceptable Use Policy
- Outstanding Device Fees — View any unpaid fees before checking out another device
- Current Checkouts — See what devices the user already has checked out
- Autocomplete Search — Start typing a name and matching users appear automatically — no more hunting through lists
These improvements help front desk staff and tech coordinators quickly identify issues before completing a checkout, reducing the back-and-forth of "wait, they haven't paid their fee yet" or "they already have a device."
Help Desk Metrics & Reporting
Gain visibility into your Help Desk performance with new metrics and reports. Track key indicators like:
- Ticket volume over time
- Average response and resolution times
- Tickets by department, status, and priority
- Staff workload distribution
The new Help Desk reports are available in the Reports section, giving you the data you need to identify bottlenecks, measure team performance, and make informed staffing decisions.
Documentation: Help Desk Reports
Email Template Enhancements
CC and BCC Recipients — Email templates now support CC and BCC fields, allowing you to automatically copy additional recipients on outgoing emails. Perfect for keeping supervisors informed, sending copies to shared mailboxes, or maintaining records in external systems.
Device Checkout Notifications — Automatically notify users (and optionally their guardians) when a device is checked out to them. Great for 1:1 programs where you want confirmation that a device was issued.
Documentation: Email Templates
Default Building Assignment
Administrators can now set a default building in their profile preferences. When set, all listing pages (Users, Devices, Invoices, Incidents, Rooms, Carts) automatically filter to show only records from your building.
This is a huge time-saver for building-level technicians and secretaries who primarily work with their own building's records. No more manually selecting your building filter on every page — it just works.
Documentation: My Profile · Buildings Settings
Asset Tag Formatting
New options for enforcing consistent asset tag formats across your inventory:
- Minimum character length — Require asset tags to be at least a certain number of characters
- Auto-padding — Automatically pad shorter asset tags with leading zeros to meet the minimum length
If your district uses numeric asset tags like "00001234" but users sometimes enter just "1234", auto-padding ensures consistency across your database without manual cleanup.
Documentation: System Settings
Google MDM Organizational Unit Sync
The Google MDM integration now pulls organizational unit (OU) information from your Google Admin console. See which OU each Chromebook belongs to directly in Manage1to1, helping you understand device distribution across your Google organizational structure without switching between systems.
Documentation: Google MDM Settings
Custom Ticket ID Formats
Each Help Desk department can now have its own ticket ID format. Instead of generic sequential numbers, create meaningful prefixes that help staff instantly identify ticket types:
IT-00001for IT Support ticketsMAINT-00001for Maintenance requestsMEDIA-00001for Media Center inquiries
Custom formats make it easier to reference tickets in conversation and quickly understand what a ticket is about before even opening it.
Documentation: Department Settings
Device Information on Invoices & Billing
Device details are now visible throughout the billing workflow:
- Billing section — See which device is associated with a fee or charge
- Invoice records — Device information displays on invoice detail pages
- Invoice printouts — Device info appears on printed and emailed invoices
When a parent receives an invoice for a cracked screen, they can now see exactly which device (asset tag, serial number) the charge relates to — reducing confusion and support calls.
Documentation: Invoicing Settings
Admin-Only Help Desk Departments
You can now hide Help Desk departments from the public portal and restrict them to administrator access only. Use this for:
- Internal IT departments that handle staff-only requests
- Sensitive departments like HR or administration
- Test departments during setup
Hidden departments won't appear in the portal dropdown, but administrators can still create and manage tickets in those departments from the admin interface.
Documentation: Department Settings
New Features
| Feature | Description | Documentation |
|---|---|---|
| Knowledge Base | Complete help article system with public portal, ticket deflection, and analytics | Overview |
| Apple School Manager | MDM integration for Apple School Manager device sync | Setup Guide |
| JAMF School | MDM integration for JAMF School device sync | Setup Guide |
| Rooms | Track devices by physical location — labs, classrooms, offices | Documentation |
| Carts | Organize devices into carts for shared device programs | Documentation |
| Cart Checkouts | Check out carts to users or rooms with full history tracking | Documentation |
| Dark Theme | Dark color scheme for comfortable low-light viewing | Profile Settings |
| Administrator Password Reset | Self-service password reset via email | My Profile |
| Multi-Factor Authentication | MFA support with authenticator apps and backup codes | MFA Guide |
| Parts Inventory | Track repair parts stock with low-stock alerts | Documentation |
| Rapid Check-Out Notices | Display AUP status, device fees, and current checkouts during rapid checkout | — |
| Rapid Check-Out Search | User search autocomplete for faster lookups | — |
Improvements
| Improvement | Description | Documentation |
|---|---|---|
| Billing Automation | Additional automation options for billing workflows | Billing Settings |
| Admin-Only Departments | Hide or restrict Help Desk departments to admin-only visibility | Department Settings |
| Google MDM OU Sync | Pull organizational unit (OU) information from Google MDM devices | Google MDM Settings |
| Device Field in Billing | Display device information in the billing section | — |
| Checkout Email Notifications | Send email notifications when devices are checked out | Email Templates |
| Contextual Help Links | Refined documentation with help links throughout the platform | — |
| Device Info on Invoices | Display device information on invoice records and printouts | Invoicing Settings |
| Asset Tag Minimum Length | Enforce minimum character length for asset tags with auto-padding option | System Settings |
| Rapid Check-Out User Search | Search users by name during rapid checkout | — |
| Default Building | Set a default building for new records | Buildings |
| Help Desk Metrics | New Help Desk metrics and reporting in Reports section | Help Desk Reports |
| Custom Ticket ID Format | Customize ticket ID format per department | Department Settings |
Tasks
| Task | Description | Documentation |
|---|---|---|
| Email CC/BCC | CC and BCC recipient support for email templates | Email Templates |
| Knowledge Base Integration | Integrated knowledgebase feature throughout the platform | Knowledge Base Settings |
| Documentation Links | General documentation linking throughout the platform | — |
Bug Fixes
| Issue | Description |
|---|---|
| Invalid Insurance Dates | Resolved invalid date handling in insurance records that could break functionality |
| Alphanumeric Loaner Numbers | Fixed alphanumeric character support in loaner device numbers |
Changelog
| Type | Issue | Description |
|---|---|---|
| FEATURE | MAN-929 | Cart checkout functionality |
| TASK | MAN-566 | Email CC and BCC recipients |
| TASK | MAN-730 | General documentation linking |
| IMPROVEMENT | MAN-930 | Documentation and help link refinements |
| FEATURE | MAN-932 | Administrator password reset |
| FEATURE | MAN-933 | Multi-factor authentication for administrators |
| IMPROVEMENT | MAN-641 | Additional billing automation |
| FEATURE | MAN-946 | Parts inventory |
| TASK | MAN-670 | Knowledgebase integration |
| FEATURE | MAN-931 | Dark theme |
| IMPROVEMENT | MAN-733 | Hide/admin-only departments |
| BUG | MAN-798 | Invalid insurance date handling |
| FEATURE | MAN-857 | Rooms and Carts |
| BUG | MAN-827 | Alphanumeric loaner numbers |
| IMPROVEMENT | MAN-954 | Customizable ticket ID format |
| IMPROVEMENT | MAN-925 | Device checkout email notifications |
| FEATURE | MAN-820 | JAMF School MDM support |
| IMPROVEMENT | MAN-823 | Google MDM organizational unit sync |
| IMPROVEMENT | MAN-953 | Help Desk metrics reporting |
| IMPROVEMENT | MAN-947 | Asset tag minimum character length |
| IMPROVEMENT | MAN-952 | Default building feature |
| IMPROVEMENT | MAN-876 | Device field in billing section |
| IMPROVEMENT | MAN-942 | Device field on invoices |
| FEATURE | MAN-937 | Apple School Manager integration |
| FEATURE | MAN-939 | Rapid Check-Out notices and user search |
| IMPROVEMENT | MAN-951 | Rapid Check-Out user search |