MDM Statistics
MDM Statistics provides visual insights into device data synced from your connected MDM providers (Apple School Manager, Google Admin, JAMF Pro, JAMF School). These charts help you understand device health, identify potential issues, and plan for device lifecycle management.
You can access this page from the main navigation under Reports > MDM Statistics, or by clicking the View MDM Stats button on the Quick Stats or View Reports pages.
To access MDM Statistics:
- You need the Stats/Exports permission assigned to your role
- At least one MDM provider must be configured and actively syncing device data
Overview
The MDM Statistics page displays an overview section showing:
- Total MDM Devices - Count of devices synced from all connected MDM providers
- Active Modules - Number of MDM providers currently configured and syncing
- Stale Devices - Devices that haven't synced with their MDM provider recently (typically 7+ days)
The Devices by MDM Provider chart shows the distribution of devices across your connected providers, helping you understand your device ecosystem at a glance.
Provider-Specific Statistics
Below the overview, you'll find statistics specific to each MDM provider you have configured. The available charts vary by provider based on the data each MDM system makes available.
Common statistics across providers include:
- OS Version Distribution - Shows which operating system versions your devices are running, useful for planning updates and ensuring security compliance
- Storage Usage - Displays how device storage is distributed across capacity ranges, helping identify devices that may need attention
- Sync Status - Shows how recently devices have communicated with the MDM provider
Provider-specific statistics may include:
- Device expiration timelines (for Chromebooks with auto-update expiration dates)
- Enrollment status breakdowns
- Device model distributions
- AppleCare Coverage Status - Distribution of devices with active, expired, or no AppleCare coverage (Apple School Manager)
- Coverage Expiring Soon - Devices with AppleCare warranty expiring in the near future (Apple School Manager)
If devices haven't synced with their MDM provider in 7 or more days, an alert will appear at the top of the page. Stale devices may indicate devices that are powered off, disconnected from the network, or potentially lost.
Using MDM Statistics
Common use cases:
- Security compliance - Identify devices running outdated OS versions that need updates
- Storage management - Find devices with low available storage before users experience issues
- Device lifecycle planning - For Chromebooks, track auto-update expiration dates to plan refresh cycles
- Sync monitoring - Identify devices that may be offline, lost, or need attention
Best practices:
- Review MDM Statistics regularly (weekly or monthly) to catch trends early
- Use stale device alerts to proactively investigate devices that may need attention
- Combine with MDM Reports on the View Reports page for detailed device lists
MDM Reports
For detailed, exportable reports based on MDM data, visit Reports > View Reports and look for the MDM Reports section. These reports provide device-level details that you can export for further analysis or action.
Common Questions
Q: Why don't I see MDM Statistics?
MDM Statistics only appears when you have at least one MDM provider configured and syncing. Configure MDM providers in Settings > MDM Providers.
Q: How current is the MDM data? Data freshness depends on your MDM sync schedule. Device information is updated each time Manage1to1 syncs with your MDM provider.
Q: What does "stale" mean for devices? A stale device is one that hasn't communicated with its MDM provider recently (typically 7+ days). This could indicate the device is powered off, has no network connection, or may be lost.
Q: Can I export MDM Statistics charts? The statistics page is designed for visual display. For exportable data, use the MDM Reports available on the View Reports page.