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JAMF Pro

JAMF Pro enables Apple device data synchronization from your JAMF Cloud instance. This integration is intended for districts that manage macOS and iOS devices through JAMF Pro and want richer device detail inside Manage1to1 without changing how inventory is managed.

info

Manage1to1 supports JAMF Cloud instances only. On-premise JAMF Pro servers are not supported.

Before You Start​

To configure JAMF Pro integration, you will need:

  • Administrator access to your JAMF Cloud instance
  • The URL of your JAMF Cloud instance (e.g., https://yourschool.jamfcloud.com)
  • An API Client with appropriate permissions

Step 1: Create API Credentials in JAMF Cloud​

Manage1to1 connects to JAMF Cloud using API Client Credentials (OAuth2).

  1. Log in to your JAMF Cloud instance
  2. Navigate to Settings → System → API Roles and Clients
  3. Create a new API Role with Read privileges for:
    • Computers
    • Mobile Devices
  4. Create a new API Client and assign the role you created
  5. Note the Client ID and Client Secret for use in Manage1to1
tip

API Clients provide granular access control and support credential rotation without affecting other integrations. We recommend creating a dedicated client specifically for the Manage1to1 integration.

Step 2: Activate JAMF Pro in Manage1to1​

Navigate to Settings → MDM Settings in Manage1to1.

Locate the JAMF Pro tile and select Activate.

Step 3: Configure the Connection​

After activating, you will be prompted to enter your JAMF Pro connection details:

  1. JAMF Pro URL — Enter your JAMF Cloud URL (e.g., https://yourschool.jamfcloud.com)
  2. API Client ID — Enter the Client ID from Step 1
  3. API Client Secret — Enter the Client Secret from Step 1
  4. Select Test Configuration to verify the connection
  5. Save the configuration

If the test succeeds, Manage1to1 can communicate with your JAMF Cloud instance.

Step 4: Sync Device Data​

After configuration, device data will begin syncing automatically. Manage1to1 syncs with JAMF Pro periodically throughout the day in small batches.

You can also view the latest JAMF Pro data for any individual device by opening the device info panel and selecting Refresh Now.

important

Manage1to1 syncs JAMF Pro device data only for devices that already exist in Manage1to1.

A Mac or iOS device that exists only in JAMF Pro will not be pulled into Manage1to1 automatically. The device must be added to Manage1to1 first (with a matching serial number) before data will sync.

What Data Syncs​

When devices are matched, Manage1to1 pulls available device details from JAMF Pro, which may include:

  • Operating system version and build
  • Storage capacity and available space
  • Last check-in date
  • Device model and hardware information
  • Battery health
  • Management and supervision status
  • Network information (IP address, MAC address)

This data appears on the device profile in Manage1to1 and is used to power MDM Statistics and Reports.

Matching Behavior​

JAMF Pro sync matches devices by serial number. For a device to sync:

  1. The device must exist in Manage1to1
  2. The serial number in Manage1to1 must exactly match the serial number in JAMF Pro

If a device does not match, Manage1to1 skips it rather than creating a new record. This protects districts from inventory drift caused by old or retired devices still present in JAMF Pro.

Optional Features​

Checkout Writeback​

When enabled, Manage1to1 updates the assigned user field in JAMF Pro whenever a device is checked out or checked in. This keeps JAMF Pro user assignments in sync with your Manage1to1 checkout records.

Device Disable​

When enabled, administrators with the appropriate permissions can remotely lock a device directly from Manage1to1. This sends a lock command through JAMF Pro.

Lost Mode​

When enabled, marking a device as lost in Manage1to1 will automatically enable Lost Mode on the device through JAMF Pro. You can configure a custom message that displays on the device's lock screen.

Common Troubleshooting​

Connection test fails​

  • Verify the JAMF Cloud URL is correct (include https://)
  • Confirm the Client ID and Client Secret are entered correctly
  • Check that the API Client has the required read permissions in JAMF Cloud

Devices are not syncing​

  • Verify the device exists in Manage1to1 with the correct serial number
  • Confirm the serial number in Manage1to1 exactly matches JAMF Pro (case-sensitive)
  • Check that the device is enrolled and visible in JAMF Pro

Some device data is missing​

  • Not all fields are available for every device type
  • iOS devices may have different available fields than macOS devices
  • Recently enrolled devices may not have all data populated yet

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