Support Dashboard
Real-time analytics and performance metrics for your help desk
View Tickets
Browse, filter, and manage all support tickets from the View Tickets page with queue tabs, search, and auto-refresh.
Opening Tickets
How administrators create support tickets on behalf of users for phone, walk-in, or proactive support requests.
Submitting a Ticket from the User Portal
How students and staff open a support ticket from the User Portal (the end-user-facing side of Manage1to1) — including selecting the specific device or cart slot the ticket is about.
Ticket Profile
Manage individual support tickets by replying to users, adding internal notes, changing status, and tracking conversation history.
Knowledge Base
5 items
Ticket Watchers
Subscribe admins to a ticket to receive every reply, note, and field-change notification — manually via the Watch toggle or automatically by @-mentioning them in a reply.
Remote Support
Initiate a Chrome Remote Desktop session from a ticket so you can see the user's screen and walk them through a fix without leaving your desk.
Ticket Workflows
5 items
My Checkouts (User Portal)
How signed-in users see everything they have checked out — direct devices, carts, classroom devices — and their past checkouts, all in one self-serve page.