Support Dashboard
Real-time analytics and performance metrics for your help desk
View Tickets
Browse, filter, and manage all support tickets from the View Tickets page with queue tabs, search, and auto-refresh.
Opening Tickets
How administrators create support tickets on behalf of users for phone, walk-in, or proactive support requests.
Ticket Profile
Manage individual support tickets by replying to users, adding internal notes, changing status, and tracking conversation history.
Knowledge Base
5 items
Ticket Watchers
Subscribe admins to a ticket to receive every reply, note, and field-change notification — manually via the Watch toggle or automatically by @-mentioning them in a reply.
Ticket Workflows
5 items