📄️ Support Dashboard
Real-time analytics and performance metrics for your help desk
📄️ View Tickets
Browse, filter, and manage all support tickets from the View Tickets page with queue tabs, search, and auto-refresh.
📄️ Opening Tickets
How administrators create support tickets on behalf of users for phone, walk-in, or proactive support requests.
📄️ Ticket Profile
Manage individual support tickets by replying to users, adding internal notes, changing status, and tracking conversation history.
🗃️ Knowledge Base
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