📄️ Support Dashboard
Real-time analytics and performance metrics for your help desk
📄️ View Tickets
The View Tickets page is your help desk command center, showing all support tickets submitted by users throughout your organization. This is where you monitor incoming requests, track response times, and manage the complete support ticket workflow.
📄️ Opening Tickets
Opening a support ticket creates a formal request for help or technical assistance. Tickets can be created by users through a portal, or by administrators on behalf of users who call, walk in, or need help.
📄️ Ticket Profile
The Ticket Profile is your workspace for managing support ticket conversations. This is where you reply to users, add internal notes, change ticket settings, and track the complete conversation history from initial request through resolution.
🗃️ Knowledge Base
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