7 docs tagged with "notifications"

Send help desk ticket alerts to Microsoft Teams or Google Chat, so the right team sees escalations in the channels they already watch.

Email the staff you choose a daily list of Check-In/Check-Out students whose device is still out past an end-of-day cutoff, so someone can follow up before the student leaves.

Configure device models, statuses, checkout notifications, asset tag rules, insurance providers, and device case types in the Inventory tab.

The bell in the admin header collects your ticket notifications in-app — replies, mentions, assignments, status changes, and automation actions — so you no longer have to live in your inbox to stay on top of the help desk.

Watch the third-party systems your school depends on (Google, Microsoft 365, ClassLink, and more) and let Manage1to1 raise a help desk banner automatically when one is having trouble.

Build "if / then" rules that auto-update devices and incidents, send notifications, and close stale work on a schedule.

Subscribe admins to a ticket to receive every reply, note, and field-change notification — manually via the Watch toggle or automatically by @-mentioning them in a reply.