Adding Incidents
Learn how to create incident records for device damage, repairs, and technical issues, including required fields and best practices for documentation.
Learn how to create incident records for device damage, repairs, and technical issues, including required fields and best practices for documentation.
View the complete repair and maintenance log for a device, including incident statuses, types, dates, and detailed repair records.
The Incident History tab displays all device-related incidents for a user, including damage, loss, theft, repair status, and associated costs.
Manage a device repair from start to finish using the incident profile, including damage details, photos, billing, and the incident activity log.
Track which replacement parts are used during device repairs, automatically deduct from inventory, and generate invoices for billable parts.
Search, filter, and manage all device incident records from the View Incidents page, including repair statistics and work order report generation.