12 docs tagged with "tickets"

Configure POP3 or IMAP email importing for Help Desk Departments to automatically convert inbound emails into support tickets.

Set up Google Workspace or Gmail email importing using OAuth2 authentication to automatically convert inbound emails into Help Desk tickets.

Configure system-wide Help Desk behavior including portal availability, ticket auto-close rules, attachment security, and reply settings.

Overview of Help Desk Departments, which control ticket routing, email importing, auto-assignment, and administrator associations.

Detailed analytics and reporting for your support ticketing system

Overview of Help Desk Settings that control how support tickets are submitted, routed, and managed across your district.

Create and configure Help Desk Departments including auto-assignment rules, email importing setup, custom fields, and department-specific settings.

How administrators create support tickets on behalf of users for phone, walk-in, or proactive support requests.

Real-time analytics and performance metrics for your help desk

The Ticket History tab shows all support tickets associated with a user, including request details, status, assigned technicians, and resolution dates.

Manage individual support tickets by replying to users, adding internal notes, changing status, and tracking conversation history.

Browse, filter, and manage all support tickets from the View Tickets page with queue tabs, search, and auto-refresh.