12 docs tagged with "tickets"

Email importing allows Help Desk Departments to accept inbound email requests and automatically convert messages into tickets.

Configure Google Workspace or Gmail mailbox importing using OAuth2 authentication for Help Desk Departments.

The General Tab controls system-wide Help Desk behavior, including portal availability, ticket lifecycle automation, security settings, and user interaction preferences.

Help Desk Departments organize how tickets are routed, who receives them, and optionally how inbound email is converted into tickets automatically.

Detailed analytics and reporting for your support ticketing system

Help Desk Settings define how support requests enter Manage1to1, how they are routed, and how users interact with support staff.

Help Desk Departments define how tickets are organized, routed, and optionally created via email.

Opening a support ticket creates a formal request for help or technical assistance. Tickets can be created by users through a portal, or by administrators on behalf of users who call, walk in, or need help.

Real-time analytics and performance metrics for your help desk

The Ticket History tab provides a complete chronological record of all support tickets associated with a user. Think of it as the help desk conversation log - showing every support request submitted, issues reported, questions asked, and resolutions provided throughout the user's time in the district.

The Ticket Profile is your workspace for managing support ticket conversations. This is where you reply to users, add internal notes, change ticket settings, and track the complete conversation history from initial request through resolution.

The View Tickets page is your help desk command center, showing all support tickets submitted by users throughout your organization. This is where you monitor incoming requests, track response times, and manage the complete support ticket workflow.