9 docs tagged with "user-portal"

How to browse the district's knowledge base from the user portal — featured articles, categories, recent and popular lists, and the search box.

What you see after signing in to the User Portal — the four tiles that get you to your checkouts, tickets, and help center, plus the navigation menu in the sidebar.

How end users see the devices and accessories currently issued to them — and what to do when something on the list looks wrong.

How signed-in users see everything they have checked out — direct devices, carts, classroom devices — and their past checkouts, all in one self-serve page.

How end users find every support ticket they've opened — current status, last update, and how to find a specific ticket fast.

How a parent or guardian signs in to the Parent Portal — magic-link by email, viewing every student in one place, paying invoices online, and acknowledging Acceptable Use Policies.

How students, staff, and other end users sign in to their school district's Manage1to1 portal — username/password, Google, Microsoft 365, ClassLink, and password reset.

How students and staff open a support ticket from the User Portal (the end-user-facing side of Manage1to1) — including selecting the specific device or cart slot the ticket is about.

What information your school district keeps on your account and how to get it corrected when something is wrong — your name, email, building, grade, and contact details are all admin-managed.