5 docs tagged with "workflows"

Guide to the Actions tab — every action type, ordering, and how the Stop action interrupts subsequent rules.

Guide to the Conditions tab — fields, operators, value types, AND/OR logic, and nested sub-groups for complex matching.

Step-by-step walkthrough of the rule list and Settings tab — naming a rule, picking a trigger, scoping to departments, and setting priority.

Automate ticket triage with if-then rules that assign, route, and act on tickets the moment they're created.

Verify a rule against a synthetic ticket before going live, and review every prior evaluation in run history.