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After signing in, you land on the User Area home page. It's a small, focused dashboard — no clutter, just the things end users actually use.

User Area dashboard with Open a Support Ticket, View Requests, and Help Center tiles

What's on the page​

The left sidebar is your primary navigation. The items you see depend on what your district has turned on, but the typical set is:

  • Help Center — browse the district's knowledge base articles (how-tos, FAQs, troubleshooting guides).
  • My Checkouts — devices and accessories currently issued to you. See the My Checkouts page for details.
  • My Tickets — every support ticket you've opened, with their current status.
  • Submit Ticket — start a new support request.
  • Sign Out — end your session.

Action tiles​

Three large action tiles cover the most common "I need to do something" reasons for visiting the portal:

  • Open a Support Ticket — opens the ticket submission flow. Pick a department (Help Desk, Library, Athletics, etc.), describe your issue, and submit. The ticket submission walkthrough covers the full picker flow including the cart-slot picker for shared-device districts.
  • View Requests — same destination as My Tickets in the sidebar, but reachable with a single click from the dashboard.
  • Help Center — browse the district's knowledge base. Often the fastest path to a fix without waiting on a ticket.

Who you're signed in as​

Your name shows in the top-right corner with your initial in a colored circle. Clicking your name opens a small menu (preferences, sign-out) — useful if you share a computer and want to confirm whose account you're using.

What you won't see (and why)​

The User Portal is intentionally minimal:

  • No admin features — district tech staff sign in through the admin area, not here.
  • No editing your own profile — your district controls your name, email, building, and grade. If something is wrong, ask your tech office to update it.
  • No history of devices you've used in the past — only what you currently have. Past checkouts live in the admin area.

What if a tile is missing?​

The dashboard shows tiles only for features your district has enabled. Examples:

  • If your district hasn't turned on the support ticket module, you won't see Open a Support Ticket / View Requests / My Tickets.
  • If your district doesn't track checkouts publicly, the My Checkouts entry may not appear.

Ask your tech office if you expected to see something that isn't there — they can confirm whether the feature is enabled.

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