Skip to main content

My Tickets

My Tickets is the single place to see every support request you've ever opened with your district's tech team — open, waiting, answered, or closed. You can reach it from the sidebar menu or by clicking View Requests on the dashboard.

My Tickets list with one row showing department, subject, status badge, and last-updated timestamp

What you see in the list​

Each row in the table is one ticket you've opened. Columns show:

  • Department — which group at your district owns the ticket (e.g. General IT Support, Library, Athletics). Your district decides which departments are available when you submit a new ticket.
  • Subject — the title you gave the ticket. Click the title (or the ticket number) to open the full conversation.
  • Status — where the ticket is in its lifecycle. The common statuses:
    • Open — your district has received the ticket but hasn't replied yet.
    • Customer-Reply — you've added a reply; waiting for the district to respond.
    • In Progress — a technician is actively working on it.
    • Answered — the district has replied. Read the reply and either confirm it's resolved or ask a follow-up.
    • Closed — the ticket is done. Closed tickets stay in your list so you can reference them later.
  • Last Updated — the most recent activity timestamp (your reply, theirs, or a status change).

Finding a specific ticket​

A few ways to drill in:

  1. Search — type any part of the subject, ticket number, or department into the search box top-right. The list filters as you type.
  2. Sort — click any column header to sort. Click again to reverse the order. Sorting by Last Updated descending is a common pattern when you're looking for "what changed recently."
  3. Pagination — by default 10 tickets show at a time. Use the page controls bottom-right to step through older tickets. Bump the Show entries dropdown if you'd rather see more at once.

Opening a ticket​

Click the ticket number or subject. The ticket profile opens with the full conversation thread, every reply, every status change, and a box at the bottom for adding your own reply.

If your district has the email-reply feature enabled, you can also reply by responding to the email notifications — anything you write there appears in the ticket thread the same way as a portal reply.

Why don't I see tickets I know I opened?​

A few possibilities:

  • Submitted from a different account. The list only shows tickets opened by the account you're currently signed in to.
  • Submitted by email. If you sent an email straight to your district's help desk address (instead of opening a ticket in the portal), the ticket might be linked to a different account or routed to a different department.
  • Filter is hiding it. Clear the search box and reset any column sorts.
  • Module disabled. If your district has turned off the support center module, the menu item itself won't appear.

Ask your tech office if a ticket you expected to see is missing — they can search the admin side directly.

Want to open a new ticket?​

Click Submit Ticket in the sidebar (or Submit a Request on the dashboard). See the ticket submission walkthrough for the full department picker + cart-slot flow.

Related articles

Loading…