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How to Contact Support

Support Terms

All Manage1to1 licenses include a support term in which you can receive technical assistance or guidance on your usage of the product.

Most technical support is offered Monday-Friday, from 9AM to 5PM Eastern Time. We have multiple support packages that offer support beyond these hours as well.

Obtaining Support

Documentation & Knowledgebase

To make things as efficient as possible, we have documented all functions of Manage1to1 and how to use them within our documentation site (good news, if you’re reading this, you’re already here!) We encourage you to have a look through this site prior to moving onto the next support method.

Ticket Support

If a question is not answered in our documentation or knowledgebase, the next step would be to open a ticket via our Client Area.

When opening a ticket, it is helpful to be as precise as possible and include information such as:

  • Browser (Software and Version)
  • Exact URL of where you are experiencing troubles
  • Screenshots (if applicable)
  • Severity of the issue

Phone Support

While we do offer phone support, it is strongly encouraged to exhaust all other options prior to using this method as many technical issues require screenshots, logs, or will reference you to specific documentation link.

Updated on September 26, 2021

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