7 docs tagged with "support"

Detailed analytics and reporting for your support ticketing system

How administrators create support tickets on behalf of users for phone, walk-in, or proactive support requests.

Real-time analytics and performance metrics for your help desk

The Ticket History tab shows all support tickets associated with a user, including request details, status, assigned technicians, and resolution dates.

Manage individual support tickets by replying to users, adding internal notes, changing status, and tracking conversation history.

Subscribe admins to a ticket to receive every reply, note, and field-change notification — manually via the Watch toggle or automatically by @-mentioning them in a reply.

Browse, filter, and manage all support tickets from the View Tickets page with queue tabs, search, and auto-refresh.