4 docs tagged with "documentation"

Track repair progress and administrator actions using the incident log, a chronological timeline of notes, status changes, and activity for each incident.

Upload and manage photos of device damage on incident records for insurance claims, billing justification, and accountability documentation.

The Notes tab provides a private space for staff to document observations, conversations, agreements, and other internal context about a user.

Overview of the Knowledge Base system for creating internal and public-facing help articles that integrate with ticket submission.