5 docs tagged with "email-importing"

Configure POP3 or IMAP email importing for Help Desk Departments to automatically convert inbound emails into support tickets.

Set up Google Workspace or Gmail email importing using OAuth2 authentication to automatically convert inbound emails into Help Desk tickets.

Use a Manage1to1-managed forwarded address to receive ticket emails without setting up your own mailbox. Each Help Desk Department gets a unique address; messages sent there automatically become tickets.

Overview of Help Desk Departments, which control ticket routing, email importing, auto-assignment, and administrator associations.

Create and configure Help Desk Departments including auto-assignment rules, email importing setup, custom fields, and department-specific settings.