Email Importing

Overview

Email importing allows a department mailbox to receive messages and automatically create or update tickets.

To configure importing, create a dedicated mailbox for each department and ensure the mailbox supports POP3 or IMAP.

Configuration approach

1. Create a unique email account for the department on your mail server.
2. In the department configuration, enter the mailbox hostname, port, email address, and password.
3. Save the department configuration.

Manage1to1 checks configured mailboxes on a regular interval and imports new messages.

important

Imported messages are deleted from the mailbox after a successful import and ticket creation. Use a dedicated mailbox that is not shared for other business purposes.

note

If mail server details are not configured, the department remains usable for internal ticket workflows but will not receive email based tickets or replies.