📄️ View Incidents
The View Incidents page is your central hub for tracking all device damage reports, repairs, and incident records across your entire 1:1 program. This is where you monitor repair progress, review incident history, and manage device problems from initial report through completion.
📄️ Adding Incidents
Adding an incident creates a formal record of a device problem, damage report, or repair request. This documentation is essential for tracking repairs, billing users for damage, and maintaining a complete history of device issues.
📄️ Incident Profile
The Incident Profile is the complete view of a single incident record. This is your central workspace for managing a repair from start to finish - viewing damage details, tracking repair progress, uploading photos, managing billing, and documenting the complete incident timeline.
📄️ Incident Log
The Incident Log is a chat-style timeline that documents everything that happens with an incident from creation through completion. It creates an audit trail of repair progress, administrator actions, and important notes throughout the incident lifecycle.
📄️ Incident Photos
Incident Photos provide visual documentation of device damage, creating permanent evidence for insurance claims, billing disputes, and accountability. Photos are uploaded to incident records and stored with the incident permanently.
🗃️ Parts Inventory
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