15 docs tagged with "settings"

Manage Acceptable Use Policies by school year, control the enrollment portal, and track parent and guardian acknowledgements.

Configure daily automation schedules, student and staff import behavior, guardian imports, grade level mapping, and automated notification settings.

Configure POP3 or IMAP email importing for Help Desk Departments to automatically convert inbound emails into support tickets.

Set up Google Workspace or Gmail email importing using OAuth2 authentication to automatically convert inbound emails into Help Desk tickets.

Configure system-wide Help Desk behavior including portal availability, ticket auto-close rules, attachment security, and reply settings.

Overview of Help Desk Departments, which control ticket routing, email importing, auto-assignment, and administrator associations.

Overview of Help Desk Settings that control how support tickets are submitted, routed, and managed across your district.

Configure device models, statuses, checkout notifications, asset tag rules, insurance providers, and device case types in the Inventory tab.

Enable and configure the Knowledge Base feature for your Help Desk, including public portal availability and ticket integration settings.

Create and configure Help Desk Departments including auto-assignment rules, email importing setup, custom fields, and department-specific settings.

Edit the Acceptable Use Policy text for a school year before any acknowledgements are recorded. Once signed, the AUP becomes locked.

Enable or disable feature modules for your district to customize which features are available to administrators.

Manage your administrator account settings including password, MFA, email signature, theme, default building, and display preferences.

Configure the Parent Portal to give families self-service access to invoices, online payments, AUP acknowledgement, and device information.

Configure single sign-on (SSO) providers including Google and Microsoft to control how users authenticate into Manage1to1.