AUP Management controls how Acceptable Use Policies are presented for acknowledgement and how enrollment is handled for the district. AUPs are typically maintained per school year and presented to users or guardians for acknowledgement before device checkout or system access.
The Automation Settings tab controls when automated processes run, which automated imports are enabled, and how imported data is handled during daily synchronization.
Email importing allows Help Desk Departments to accept inbound email requests and automatically convert messages into tickets.
Configure Google Workspace or Gmail mailbox importing using OAuth2 authentication for Help Desk Departments.
The General Tab controls system-wide Help Desk behavior, including portal availability, ticket lifecycle automation, security settings, and user interaction preferences.
Help Desk Departments organize how tickets are routed, who receives them, and optionally how inbound email is converted into tickets automatically.
Help Desk Settings define how support requests enter Manage1to1, how they are routed, and how users interact with support staff.
The Inventory tab is where you define the "building blocks" that show up all over Manage1to1 when you're working with inventory and incidents. Think of this page as your district's master lists for:
The Knowledge Base tab in Help Desk Settings controls how the KB system operates, including public portal availability, ticket integration, and default behaviors.
Help Desk Departments define how tickets are organized, routed, and optionally created via email.
The Modify AUP screen allows districts to update the Acceptable Use Policy text for a specific school year prior to any acknowledgements being recorded. This is where you write or edit the actual policy content that parents and guardians will read and acknowledge.
Manage your administrator account settings including password, MFA, email signature, theme, default building, and display preferences.
Parent Portal Settings control whether the Parent Portal is available to guardians and which portal features are enabled. The Parent Portal provides families with self-service access to view invoices, make payments, acknowledge policies, and access device information.
Overview