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My Profile

The My Profile page allows you to manage your personal administrator account settings, including your contact information, password, email signature, and display preferences.

Accessing Your Profile​

To access your profile:

  1. Click your name in the top-right corner of the admin interface
  2. Select My Profile from the dropdown menu

Alternatively, navigate directly to: Administrators → My Profile

Personal Information​

Basic Information​

Update your personal details that appear throughout the system:

  • First Name: Your given name
  • Last Name: Your surname
  • Email Address: Your email for notifications and password resets
Email Changes

Changing your email address will update where you receive system notifications and password reset emails. Make sure you have access to the new email address before changing it.

Updating Your Information​

  1. Modify the fields you wish to update
  2. Click Update Profile at the bottom of the page
  3. You'll see a confirmation message when changes are saved

Security​

Changing Your Password​

To change your password:

  1. Enter your Current Password in the first field
  2. Enter your New Password in the second field
  3. Re-enter your New Password in the confirmation field
  4. Click Update Profile
Password Requirements

Passwords must be at least 7 characters long. Use a strong, unique password for security.

Password Optional

The password fields are optional. Leave them blank if you don't want to change your password.

Multi-Factor Authentication (MFA)​

If your district has enabled Multi-Factor Authentication, you'll see an MFA section on your profile page.

MFA Status Indicators:

  • Green Alert: MFA is enabled on your account ✓
  • Yellow Alert: MFA is available but not enabled
  • Red Alert: MFA is required by your administrator but not yet enabled

Enabling MFA​

If MFA is not enabled:

  1. Click Enable MFA in the security section
  2. Follow the on-screen instructions to scan the QR code with your authenticator app
    • Recommended apps: Google Authenticator, Microsoft Authenticator, Authy
  3. Enter the 6-digit code from your app to verify
  4. Save your backup codes - these allow you to log in if you lose access to your device
  5. Click Complete Setup
Save Your Backup Codes

Store your backup codes in a safe place. You'll need them if you lose access to your authenticator device. Each code can only be used once.

Disabling MFA​

To disable MFA on your account:

  1. Click Disable MFA in the security section
  2. Confirm the action
  3. MFA will be removed from your account
Enforcement Note

If your administrator requires MFA for your role, you won't be able to disable it. Contact your system administrator if you need assistance.

Lost Device or Locked Out?​

If you lose access to your authenticator device or backup codes:

  1. Contact an administrator with the Manage Multi-Factor Authentication permission
  2. They can reset your MFA to allow you to log in again
  3. You'll need to re-enroll in MFA after the reset
For Administrators

If you have the Manage MFA permission and need to reset MFA for other administrators, see Managing MFA for Administrators.

Email Signature​

Your email signature is automatically appended to emails sent from Manage1to1, such as:

  • Invoice emails
  • Incident notifications
  • Support Center ticket responses

Setting Up Your Signature​

  1. Enter your signature in the Email Signature field
  2. Include relevant contact information:
    • Your full name and title
    • Department name
    • Phone number
    • Office hours
  3. Click Update Profile to save

Example Signature:

Jane Smith
Technology Coordinator
Springfield School District
Phone: (555) 123-4567
Office Hours: Mon-Fri 8:00 AM - 4:00 PM
Formatting

Email signatures support basic text only. HTML formatting is not supported.

Display Preferences​

Theme​

Choose how the Manage1to1 interface appears:

  • Auto (System): Automatically matches your device or browser's light/dark mode setting
  • Light: Always displays the light theme
  • Dark: Always displays the dark theme

To change:

  1. Select your preferred theme from the Theme dropdown
  2. Click Update Profile
  3. The new theme applies immediately
Quick Theme Toggle

You can also quickly cycle through themes by clicking the theme icon in the top navigation bar (sun/moon icon).

Default Building​

If you primarily work with users and devices at a specific building, you can set it as your default. When set, listing pages will automatically filter to show only records from that building.

  • All Buildings: No default filter applied (show everything)
  • [Building Name]: Pre-filter lists to the selected building

This setting affects:

  • View Users
  • View Devices
  • View Invoices
  • View Incidents
  • View Rooms
  • View Carts
  • Quick Search results (when the building filter is enabled)

To change:

  1. Select your preferred building from the Default Building dropdown
  2. Click Update Profile
  3. Listing pages will now pre-select your chosen building
Saved Filters Take Priority

If you've manually changed a filter on a listing page, your selection is saved in your browser. The default building preference only applies when no saved filter exists.

Quick Search Building Filter

When you have a default building set, the Quick Search dropdown shows a checkbox to filter results to your default building only. This helps you quickly find users and devices at your location without seeing results from other buildings.

Records Per Page​

Control how many items appear in lists and tables throughout the system:

  • Options: 10, 25, 35, 50, or 100 records
  • Default: Uses the system-wide default (typically 25)

This setting affects:

  • User lists
  • Device lists
  • Invoice lists
  • Incident lists
  • All other paginated tables

To change:

  1. Select your preferred number from the Records Per Page dropdown
  2. Click Update Profile
  3. The new setting applies immediately across all pages
Finding the Right Setting
  • 10-25 records: Good for smaller screens or focused work
  • 35-50 records: Balanced for most workflows
  • 100 records: Useful for bulk operations or data review

Saving Changes​

After making any changes to your profile:

  1. Review all modifications
  2. Click the Update Profile button at the bottom of the page
  3. Wait for the success confirmation message
  4. Your changes are now active
All-at-Once Update

All profile changes are saved together when you click Update Profile. You can modify multiple sections before saving.

Troubleshooting​

Common Issues​

"Current password is not correct"

  • Verify you're entering your current password correctly
  • Check for Caps Lock
  • Try resetting your password using the "Forgot Password" link on the login page

MFA setup not working

  • Ensure your device's time is synchronized correctly
  • Try using a different authenticator app
  • Contact your system administrator for assistance

Changes not saving

  • Check that all required fields are filled in
  • Ensure your new passwords match if changing password
  • Look for validation error messages above the form
  • Try refreshing the page and attempting again

Email notifications not received

  • Verify your email address is correct
  • Check your spam/junk folder
  • Contact your system administrator to verify email settings

Need Help?​

If you encounter issues updating your profile or have questions about any settings:

  1. Contact your district's Manage1to1 system administrator
  2. Submit a support ticket through Contact Support
  3. Check the Getting Help guide for additional resources

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