5 docs tagged with "support-center"

The Knowledge Base Analytics dashboard provides insights into how your content is performing, what users are searching for, and how effectively articles are deflecting support tickets.

Articles are the core content of your Knowledge Base. Each article belongs to a category and can be configured for internal staff use, public access, or both.

Categories provide the organizational structure for your Knowledge Base. A well-planned category hierarchy helps users find information quickly and keeps your content manageable as it grows.

The Knowledge Base is a comprehensive help article system that serves two purposes: providing internal documentation for support staff and offering a public-facing help portal for end users. It integrates directly with the ticket submission process to suggest relevant articles, helping reduce repetitive support requests.

The Public Knowledge Base Portal provides a customer-facing help center where users can browse articles, search for solutions, and find answers before submitting support tickets.