5 docs tagged with "support-center"

Track Knowledge Base performance with article views, search queries, and ticket deflection metrics.

Create, edit, publish, and manage Knowledge Base articles with draft, published, and archived statuses.

Create and organize Knowledge Base categories and subcategories to structure your help content for easy navigation.

Overview of the Knowledge Base system for creating internal and public-facing help articles that integrate with ticket submission.

Configure and customize the public-facing Knowledge Base portal where users can browse articles and find answers before submitting tickets.