10 docs tagged with "support-center"

Track Knowledge Base performance with article views, search queries, and ticket deflection metrics.

Guide to the Actions tab — every action type, ordering, and how the Stop action interrupts subsequent rules.

Guide to the Conditions tab — fields, operators, value types, AND/OR logic, and nested sub-groups for complex matching.

Step-by-step walkthrough of the rule list and Settings tab — naming a rule, picking a trigger, scoping to departments, and setting priority.

Create, edit, publish, and manage Knowledge Base articles with draft, published, and archived statuses.

Create and organize Knowledge Base categories and subcategories to structure your help content for easy navigation.

Overview of the Knowledge Base system for creating internal and public-facing help articles that integrate with ticket submission.

Automate ticket triage with if-then rules that assign, route, and act on tickets the moment they're created.

Configure and customize the public-facing Knowledge Base portal where users can browse articles and find answers before submitting tickets.

Verify a rule against a synthetic ticket before going live, and review every prior evaluation in run history.