6 docs tagged with "support"

Detailed analytics and reporting for your support ticketing system

How administrators create support tickets on behalf of users for phone, walk-in, or proactive support requests.

Real-time analytics and performance metrics for your help desk

The Ticket History tab shows all support tickets associated with a user, including request details, status, assigned technicians, and resolution dates.

Manage individual support tickets by replying to users, adding internal notes, changing status, and tracking conversation history.

Browse, filter, and manage all support tickets from the View Tickets page with queue tabs, search, and auto-refresh.