Ticket History Tab

The Ticket History tab provides a consolidated view of all support tickets associated with a user. This includes both active and closed tickets across all departments, allowing districts to quickly understand the user’s support history without searching through the broader ticketing system.

Tickets are displayed chronologically and include key context such as the department responsible, the ticket subject, current status, and assigned technician when applicable. This makes it easy to determine whether an issue is actively being worked, awaiting a response, or has already been resolved.

Districts often reference this tab when reviewing recurring issues, coordinating between departments, or responding to follow-up questions from staff or families. Because tickets are tied directly to the user, this view helps ensure that ongoing support efforts are informed by prior communication and resolution history.

Selecting a ticket opens the full ticket record, where staff can review conversation history, updates, and resolution details. Ticket status indicators update automatically as activity occurs, ensuring the information shown here always reflects the most current state.

The Ticket History tab is read-only from the user profile. All ticket creation, replies, and workflow actions are handled through the ticketing system itself to maintain consistent tracking and auditability.