Incident History Tab

The Incident History tab provides a complete record of all device-related incidents associated with a user. Its primary purpose is to give staff immediate historical context when reviewing a user’s account, particularly in situations involving repeat damage, ongoing investigations, or administrative review.

Each incident is tied to a specific device and date, allowing patterns to emerge over time. Both active and resolved incidents are displayed together so staff can understand not only what is currently happening, but also what has occurred previously.

The status shown for each incident reflects where it is in its lifecycle. Incidents marked as Investigating or In Progress indicate that work is still ongoing, while Completed incidents represent closed records that no longer require action.

Selecting View opens the full incident record, where staff can review detailed information, internal notes, and any actions taken during the incident’s resolution. For all incidents, a PDF Work Order can be generated when a printable or shareable record is required for documentation, insurance processing, or communication purposes.

This tab is read-only from the user profile. New incidents are typically created through device checkout workflows or device-level actions to ensure incidents remain correctly associated with the appropriate asset.