4 docs tagged with "damage"

Adding an incident creates a formal record of a device problem, damage report, or repair request. This documentation is essential for tracking repairs, billing users for damage, and maintaining a complete history of device issues.

The Incident History tab provides a complete chronological record of all device-related incidents associated with a user. Think of it as the damage and loss report card - showing every time a device was damaged, lost, stolen, or needed repair while in this user's possession.

The Incident Profile is the complete view of a single incident record. This is your central workspace for managing a repair from start to finish - viewing damage details, tracking repair progress, uploading photos, managing billing, and documenting the complete incident timeline.

The View Incidents page is your central hub for tracking all device damage reports, repairs, and incident records across your entire 1:1 program. This is where you monitor repair progress, review incident history, and manage device problems from initial report through completion.