9 docs tagged with "incidents"

Learn how to create incident records for device damage, repairs, and technical issues, including required fields and best practices for documentation.

View the complete repair and maintenance log for a device, including incident statuses, types, dates, and detailed repair records.

The Incident History tab displays all device-related incidents for a user, including damage, loss, theft, repair status, and associated costs.

Track repair progress and administrator actions using the incident log, a chronological timeline of notes, status changes, and activity for each incident.

Upload and manage photos of device damage on incident records for insurance claims, billing justification, and accountability documentation.

Manage a device repair from start to finish using the incident profile, including damage details, photos, billing, and the incident activity log.

The User Information tab displays a user's current snapshot including personal details, active device checkouts, open incidents, guardian contacts, and compliance status.

Track which replacement parts are used during device repairs, automatically deduct from inventory, and generate invoices for billable parts.

Search, filter, and manage all device incident records from the View Incidents page, including repair statistics and work order report generation.