9 docs tagged with "incidents"

Adding an incident creates a formal record of a device problem, damage report, or repair request. This documentation is essential for tracking repairs, billing users for damage, and maintaining a complete history of device issues.

The Incident History tab is your complete repair and maintenance log for the device. Every time something goes wrong - a cracked screen, a battery issue, software problems, or any other incident - it's recorded here.

The Incident History tab provides a complete chronological record of all device-related incidents associated with a user. Think of it as the damage and loss report card - showing every time a device was damaged, lost, stolen, or needed repair while in this user's possession.

The Incident Log is a chat-style timeline that documents everything that happens with an incident from creation through completion. It creates an audit trail of repair progress, administrator actions, and important notes throughout the incident lifecycle.

Incident Photos provide visual documentation of device damage, creating permanent evidence for insurance claims, billing disputes, and accountability. Photos are uploaded to incident records and stored with the incident permanently.

The Incident Profile is the complete view of a single incident record. This is your central workspace for managing a repair from start to finish - viewing damage details, tracking repair progress, uploading photos, managing billing, and documenting the complete incident timeline.

The User Information tab is the operational home for an individual user. Think of it as the dashboard for the person - showing who they are, what they currently have, and any active issues requiring attention - all in one place.

When repairing devices, you can track which parts were used directly on the incident record. Parts are automatically deducted from inventory and can be invoiced to clients.

The View Incidents page is your central hub for tracking all device damage reports, repairs, and incident records across your entire 1:1 program. This is where you monitor repair progress, review incident history, and manage device problems from initial report through completion.