Devices Tab

The Devices tab is where you define the “building blocks” that show up all over Manage1to1 when you’re working with inventory and incidents. Think of this page as your district’s master lists for:

• Device models you assign to devices (Chromebook, Laptop, Tablet, plus whatever else you use)
• Insurance providers (optional, only if your instance uses device insurance tracking)
• Device statuses that describe the condition or disposition of a device (Active, Lost, Sold, etc.)

Most districts set these up once during implementation, then only revisit them when a new device program launches or workflows change.

Device Models

The Device Models section controls which “types” are available when staff add or edit a device. If you want a device to be categorized correctly in reporting and dashboards, this is where it starts.

Quick tip

You’ll want at least one device model configured before you start adding inventory, otherwise staff will have nothing to select when creating devices.

Add or Edit a Device Model

Adding and editing are the same workflow. The only difference is whether you click Add (new) or the Edit action (existing).

When you create or update a device model, you’re essentially defining the category the device belongs to. Common examples include:

• Chromebook
• Laptop
• Tablet

Modifying impacts existing devices

If you edit an existing device model, any devices already assigned to that model will reflect the updated values. If you are trying to preserve historical accuracy, consider creating a new model instead of heavily revising an old one.

Delete a Device Model

A device model cannot be deleted if it has already been assigned to a device. This protects reporting and historical data.

If a model is no longer used, the best approach is typically to leave it in place and stop using it moving forward.

Insurance Providers

If your district tracks device insurance, you can add insurance providers here. When enabled, insurance can act as a helpful visual indicator during incident entry and throughout the platform so staff can quickly see whether a device is covered.

Insurance tracking is not always enabled

If you do not see insurance functionality in your workflows, your instance may not have insurance tracking turned on. If you want it enabled, please be sure to toggle it on in the General tab

Add or Edit an Insurance Provider

Adding and editing are the same workflow.

Use this to define the provider name exactly as your district refers to it, especially if you want clean reporting (for example, avoiding multiple versions of the same provider name).

Delete an Insurance Provider

Insurance providers cannot be deleted once they are in use. If you no longer need a provider, the typical approach is to keep it for historical reporting, disabling it which will prevent assigning it to new devices.

Device Status

Device statuses help describe the state of a device beyond its incident status. This is where districts track things like whether a device is active in circulation, out for parts, sold, or marked lost.

In most districts, device status is used by inventory managers and technicians to keep the fleet clean and accurate over time.

Common Status Examples

• Active
• Lost
• Law Enforcement
• Parts
• Sold

Note

Active is the default status and is protected from removal or modification since it represents normal in-service inventory.

Lost is a status tied to specific functionality and is protected from removal or modification.

Add or Edit a Device Status

Adding and editing are the same workflow.

Most districts keep this list short and meaningful, and rely on incidents for repair workflow detail. If a status is rarely used, it often makes reporting noisier instead of more helpful.

Modifying impacts existing devices

If you rename or edit a status, devices currently using that status will show the new value everywhere in the system.

Delete a Device Status

A status cannot be deleted if it is currently being used by a device. If you are trying to retire a status, the best approach is to move devices off of it first, then remove it once it is no longer in use.

Device Cases

If your district tracks protective cases (or shells) for devices, you can manage those case types here. When enabled, cases can be selected on device records and can help staff quickly identify what a device should have on it, especially during check-in, repairs, or device swaps. Additionally some insurance plans require cases be tracked for devices.

Device case tracking is optional

If you don’t see a Device Cases section in your instance, the feature may be disabled. If you want it enabled, reach out to support and we can help.

Add or Edit a Device Case

Adding and editing are the same workflow.

Most districts keep case names simple and consistent so staff can select the right option quickly. Common patterns include:

• "iPad Case: OtterBox"
• "Chromebook Case: Gumdrop"
• "Laptop Case: Protective Shell"

If you differentiate cases by size or generation, it’s a good idea to include that in the name so reporting stays clean.

Modifying impacts existing devices

If you rename or edit a case type, devices already assigned to that case will show the updated value across the system.

Delete a Device Case

Device cases cannot be deleted if they are currently assigned to a device. If you are retiring a case type, the cleanest approach is:

1. Stop assigning it to new devices
2. Move any remaining devices off that case type if needed
3. Delete it once it is no longer in use

Best Practices

A few patterns that tend to work well across districts:

• Keep Device Models aligned to how you report inventory (not necessarily every vendor variation).
• Only add Device Statuses you will actually use operationally.
• Avoid frequent renaming of items already in use unless you are comfortable with historical records reflecting the new naming.