📄️ Overview
Overview of the Knowledge Base system for creating internal and public-facing help articles that integrate with ticket submission.
📄️ Managing Categories
Create and organize Knowledge Base categories and subcategories to structure your help content for easy navigation.
📄️ Managing Articles
Create, edit, publish, and manage Knowledge Base articles with draft, published, and archived statuses.
📄️ Public Portal
Configure and customize the public-facing Knowledge Base portal where users can browse articles and find answers before submitting tickets.
📄️ Analytics
Track Knowledge Base performance with article views, search queries, and ticket deflection metrics.