Overview
Overview of the Knowledge Base system for creating internal and public-facing help articles that integrate with ticket submission.
Managing Categories
Create and organize Knowledge Base categories and subcategories to structure your help content for easy navigation.
Managing Articles
Create, edit, publish, and manage Knowledge Base articles with draft, published, and archived statuses.
Public Portal
Set up the public-facing Knowledge Base portal where users browse articles and find answers before submitting tickets, powered by Smart Search.
Analytics
Track Knowledge Base performance with article views, search queries, and ticket deflection metrics.