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Getting Started with Manage1to1

Thank you for choosing Manage1to1 to help simplify your district's device management operations! This guide will help you get up and running quickly and confidently.

Manage1to1 is a cloud-based platform - no installation or local setup is required. Access is provided by Manage1to1 to your district's primary contact, who can then create accounts for additional administrators.

Signing In to the Admin Area​

Finding Your Login Page​

Your district has a unique login URL provided by Manage1to1:

Admin URL Format

The URL for the administrative login will always end in /admin.

For example: https://myschool.manage1to1.com/admin

How to access:

  1. Navigate to your district's Manage1to1 URL
  2. Click the login link or navigate directly to the /admin URL
  3. Sign in using your assigned credentials

Login Methods​

Username and Password:

  • Use the credentials provided by your district administrator
  • Username is typically your email address or district username

Single Sign-On (SSO):

  • If your district has configured SSO, click the SSO login button
  • You'll be redirected to your district's authentication system
  • Sign in with your district credentials

Account Security​

Protecting your Manage1to1 account is essential since it contains sensitive student and device data.

First Login - Change Your Password​

When you first log in:

  1. Click your name in the top right corner
  2. Select My Profile
  3. Click the Security tab
  4. Update your password
  5. Save changes

Password Best Practices​

✅ Do:

  • Use a strong, unique password (at least 12 characters)
  • Include uppercase, lowercase, numbers, and symbols
  • Use a different password than other accounts
  • Consider using a password manager

❌ Don't:

  • Use common passwords (password123, district name, etc.)
  • Share your password with others
  • Reuse passwords from other systems
  • Write passwords on sticky notes

Multi-Factor Authentication (MFA)​

If your district has enabled MFA:

  • You'll be prompted to set up MFA on first login
  • Use an authenticator app (Google Authenticator, Microsoft Authenticator, etc.)
  • Keep backup codes in a secure location
  • MFA adds an extra layer of security to your account

Logging Out​

Always log out when finished, especially on:

  • Shared computers
  • Public workstations
  • Devices in common areas

How to log out:

  • Click your name in the top right corner
  • Select Log Out

Understanding the Admin Dashboard​

Once logged in, you'll see the Admin Dashboard - your starting point for managing district resources.

What you'll see:

  • Main navigation menu (left sidebar or top menu)
  • Quick stats and overview (if configured)
  • Recent activity
  • Navigation to all major platform areas

Tip: Use the Quick Search bar (magnifying glass icon) to instantly find users, devices, carts, rooms, invoices, and incidents. Just start typing a name, serial number, asset tag, or other identifier and results appear as you type. Loaner devices display with a special indicator showing their loaner number.

Main Platform Areas​

Manage1to1 is organized into functional areas, each focused on a specific aspect of device management:

Users​

What it's for: Managing students and staff in your system.

What you can do:

  • Add new users (manually or via bulk import)
  • View and search all users
  • Edit user information
  • View user profiles (checkout history, incidents, billing)
  • Track AUP signatures and fee payments

Who uses it: Secretaries, registrars, IT staff, building administrators

Learn more: See Users Documentation

Devices​

What it's for: Managing individual devices (Chromebooks, iPads, laptops, etc.).

What you can do:

  • Add new devices to inventory
  • View and search all devices
  • Checkout devices to users
  • Check in returned devices
  • Track device status and location
  • View device history and incidents

Who uses it: IT staff, device managers, help desk technicians

Learn more: See Devices Documentation

Carts​

What it's for: Managing device carts (mobile labs, classroom sets).

What you can do:

  • Create and manage carts
  • Assign devices to carts
  • Checkout entire carts to teachers/rooms
  • Track cart locations
  • Monitor cart capacity

Who uses it: IT staff, library staff, instructional technology coordinators

Learn more: See Carts Documentation

Incidents​

What it's for: Tracking device damage, loss, theft, and repairs.

What you can do:

  • Create incident reports
  • Upload photos of damage
  • Track repair status
  • Assess costs
  • Link incidents to billing

Who uses it: Help desk staff, device technicians, building administrators

Learn more: See Incidents Documentation

Support Center​

What it's for: Managing help desk tickets and user support requests.

What you can do:

  • Create and manage support tickets
  • Assign tickets to departments and technicians
  • Track ticket status and resolution
  • View ticket history by user

Who uses it: Help desk staff, IT support, teachers (for submitting tickets)

Learn more: See Support Center Documentation

Billing​

What it's for: Managing invoices, payments, and billable items.

What you can do:

  • Create invoices for fees, damage, loss
  • Track payments and balances
  • Manage sale items (predefined charges)
  • Send invoice emails to parents
  • Track outstanding balances

Who uses it: Business office staff, billing coordinators, building secretaries

Learn more: See Billing Documentation

Reports​

What it's for: Generating reports and exporting data.

What you can do:

  • Run pre-built reports (checkouts, incidents, billing, etc.)
  • Export raw data to CSV/Excel
  • View quick statistics
  • Generate custom data exports

Who uses it: Administrators, data analysts, IT directors

Learn more: See Reports Documentation

Administrators​

What it's for: Managing Manage1to1 administrator accounts and permissions.

What you can do:

  • Add and manage administrator accounts
  • Create custom permission roles
  • Assign building access
  • Control what each administrator can see and do

Who uses it: IT directors, system administrators, district technology coordinators

Learn more: See Administrators Documentation

Settings​

What it's for: Configuring system settings, automation, and integrations.

What you can do:

  • Configure general system settings
  • Set up automated imports from SIS
  • Configure MDM integration (Google, etc.)
  • Manage email templates
  • Set up SSO authentication
  • Configure custom fields

Who uses it: System administrators, IT directors

Learn more: See Settings Documentation

Activity Log​

What it's for: Viewing a complete audit trail of all system actions.

What you can do:

  • See who did what and when
  • Track administrator actions
  • Monitor automated system actions
  • Support compliance and auditing

Who uses it: System administrators, compliance officers, auditors

Learn more: See Activity Log Documentation

Your First Steps​

Here's a recommended workflow for getting started with Manage1to1:

Step 1: Secure Your Account​

  • Change your initial password
  • Set up multi-factor authentication (if available)
  • Review your profile information

Step 2: Explore Your Permissions​

  • Navigate through the main menu areas
  • Note which sections you have access to
  • Identify sections you cannot access (may need additional permissions)

Step 3: Familiarize Yourself with Key Areas​

Based on your role:

If you manage users (secretary, registrar):

  • Explore the Users section
  • Practice searching for users
  • Review a user profile

If you manage devices (IT, help desk):

  • Explore the Devices section
  • Review device profiles
  • Understand checkout/check-in workflow

If you manage billing (business office):

  • Explore the Billing section
  • Review invoices and sale items
  • Understand payment recording

Step 4: Review Documentation​

  • Browse documentation for your role
  • Bookmark frequently used guides
  • Use the search feature to find specific topics

Step 5: Practice with Test Records​

  • Ask your administrator about test accounts/devices
  • Practice common workflows in a safe environment
  • Get comfortable before working with live data

Getting Support​

If you encounter issues or have questions:

District Administrators:

  • Contact your district's Manage1to1 primary administrator
  • They can help with access issues, permissions, and configuration

Technical Issues:

  • Use the Help button (?) in the top right corner
  • Contact Manage1to1 support through your district's support channel
  • Reference this documentation for step-by-step guides

Documentation:

  • Use the left navigation to browse guides
  • Use the search bar to find specific topics
  • Check Common Questions sections in each guide

Tips for Success​

✅ Do:

  • Start with areas relevant to your role
  • Take time to explore before making changes
  • Use the search feature to find users/devices quickly
  • Ask questions when unsure
  • Review documentation for unfamiliar features
  • Log out when finished, especially on shared devices

❌ Don't:

  • Rush through setup without understanding permissions
  • Make bulk changes without testing first
  • Share your login credentials
  • Delete records without understanding the impact
  • Skip password changes on first login
  • Assume features work the same as other systems

Common Questions​

Q: What's my district's login URL? Your district administrator has this information. It will be in the format https://yourdistrict.manage1to1.com/admin. Contact your primary administrator if you don't have it.

Q: I forgot my password. How do I reset it? Use the "Forgot Password" link on the login page. If you're the primary district administrator and can't reset, contact Manage1to1 Support at https://www.manage1to1.com/support/.

Q: Why can't I see certain menu sections? Your access is controlled by permissions assigned to your role. Contact your district administrator to request additional permissions if needed for your job duties.

Q: Can I use Manage1to1 on my phone or tablet? Yes, Manage1to1 is web-based and works on mobile devices. However, some features work best on desktop/laptop computers with full screens and keyboards.

Q: How do I know what permissions I have? Navigate through the main menu - sections you can access indicate your permissions. Or ask your district administrator to review your assigned role.

Q: Is there training available? Contact your district administrator about training resources. They may have district-specific training sessions or materials.

Q: What if I accidentally delete something? Most critical records (users, devices with history) cannot be deleted if they have associated data. If you delete something by mistake, contact your administrator immediately - some deletions can be recovered.

Q: Can multiple people be logged in at the same time? Yes, multiple administrators can use Manage1to1 simultaneously. Each person should use their own account for accountability.

Q: How often is data backed up? Manage1to1 is a cloud service with automatic backups. Your data is secure and backed up regularly. Contact Manage1to1 support for specific backup and disaster recovery information.

Q: Can I export my data? Yes, the Reports section includes data export features. You can export users, devices, incidents, invoices, and more to CSV format.

Welcome to Manage1to1! Take your time getting familiar with the platform, and don't hesitate to use this documentation as you learn. The more you use Manage1to1, the more efficient your device management workflows will become.

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