User Profiles
User profiles serve as the central record for each individual within Manage1to1. They bring together identity details, activity history, device assignments, support interactions, and administrative notes into a single, consistent view. Keeping user profiles accurate and up to date supports reliable reporting, smoother workflows, and better decision-making across the district.
User information can be updated from multiple entry points depending on the task at hand, allowing districts to manage data efficiently without duplicating effort.
The information, tabs, and actions available within a user profile are controlled by district settings and user permissions.
If a tab, button, or section described in the documentation is not visible, confirm that:
- The related feature or module is enabled for your district
- The user has the appropriate role or permissions assigned
Permissions and access controls are referenced throughout the documentation and should be reviewed when expected functionality is not available.
Opening a User Profile
A user profile can be accessed directly from the Users list by navigating to Users >> View Users and selecting the user’s name. This opens the full profile view, including all available tabs associated with that user.
User profiles can also be accessed using Intelligent Search. Selecting the magnifying glass icon in the top navigation bar allows staff to search by name or Local ID, providing quick access when working across multiple modules.
Understanding User Profile Tabs
Each user profile is organized into tabs that group related information together. These tabs may include User Information, Checkout History, Billing History, Ticket History, Notes, and the User Activity Log.
The tabs available for a given user depend on district configuration, enabled modules, and the permissions of the staff member viewing the profile. Some tabs may not appear if a feature is not enabled or if access is restricted by role.
Automated Updating
Automated updates follow the same structure and file format used when initially adding users. Many districts schedule regular exports from their student information system and import those files into Manage1to1 to keep user records aligned throughout the school year.
To protect account security and prevent accidental credential changes, the following fields are not updated through automated processes:
- Username
- Password
- Email address
If bulk changes to these fields are required, contact Manage1to1 support for assistance.
Additional details and step-by-step guidance are available in the Automation & Imports section of the documentation.
Bulk Updating
Bulk updates use the same CSV format as automated imports but are run manually as needed. This approach is commonly used for mid-year adjustments or targeted corrections.
As with automated updates, usernames, passwords, and email addresses are intentionally excluded from bulk modification. All other supported fields included in the CSV will update as expected.
For detailed instructions, see the Bulk Student Import documentation.
Manually Modifying Users
User records can also be updated manually when individual changes are required.
From the View Users screen, locate the user and select the pencil icon to open the Edit User page. Alternatively, you can open the user’s profile and select Edit to make changes directly from the profile view.
Manual updates take effect immediately and are recorded in the User Activity Log.